Oncology Clinical Navigator

Triomics•New York City, NY

4d•Hybrid

About The Position

Triomics is building the modern technology stack for oncology trial sites and investigators that unifies the workflows of clinical care and clinical research, moving the healthcare industry closer to the vision of Clinical Research as a Care Option. Our platform, built on our proprietary oncology-focused large language model (OncoLLM™) eliminates the operational inefficiencies in patient recruitment, data curation, and other laborious tasks involved in clinical research—enabling the generation of high-quality data and speeding up clinical trials. We’re scaling quickly and building the team that will define our next chapter. The Role We’re hiring an Oncology Clinical Navigator to own the adoption, training, and enablement of the Triomics platform at our customer accounts. This is an internal Triomics role that partners deeply with our customers—the physicians, nurses, and clinical research coordinators (CRCs) who use our software every day—to ensure the platform is understood, embraced, and used to its full potential. The ideal person knows firsthand what it’s like to be in our end customers’ shoes. You’ve worked in oncology care or clinical research, you understand the realities of a busy cancer center, and you can meet clinicians and research staff where they are. You’ll use that credibility to devise, implement, and support the adoption of a powerful new technology—translating between the clinical world and the platform, and making change feel achievable rather than disruptive. You’ll work in close partnership with our Account Managers, who own the overall customer relationship, and our Forward Deployed Engineering (FDE) team, who tune the AI pipeline and platform to customer-specific needs. You’ll be the clinical expert on the ground who makes that adoption real.

Requirements

2–4 years of experience as an oncology nurse, clinical research coordinator (CRC), or in a similar oncology clinical or clinical-research role
First-hand experience in the shoes of our end users—you’ve worked in oncology care and/or clinical research at a cancer center or comparable setting
Strong understanding of oncology: how cancer is treated from diagnosis through treatment and recovery, and fluency in cancer terminology
Demonstrated ability to teach, train, or onboard clinical peers and drive adoption of new tools or workflows
Excellent communication skills and the credibility to influence physicians, nurses, and CRCs
Strong technology skillset and comfort working with modern software platforms
Based in NYC and willing to come to the office and travel to customer sites—OR based in a regional customer hub and willing to travel to your assigned accounts as well as to NYC periodically

Nice To Haves

Experience specifically in clinical research operations (trial conduct, I/E criteria, patient recruitment, data abstraction)
Experience as a super-user, trainer, or change champion for an EHR or other clinical software implementation
Experience at a high-growth health tech company, or supporting deeply integrated / technical products in a clinical setting
Bachelor’s degree or higher in a relevant field
Familiarity with oncology clinical trial workflows and the cancer center research ecosystem

Responsibilities

Drive end-user adoption and training
Design and deliver training for the clinical end users of the Triomics platform—physicians, nurses, and CRCs—tailored to their workflows and level of comfort with technology
Build scalable, reusable enablement assets (onboarding tracks, quick-reference guides, workflow walkthroughs, release-update training) that reduce repetition and accelerate ramp
Serve as the trusted clinical adoption partner at your assigned accounts—meeting users where they are and earning their confidence in a new way of working
Partner deeply with customer accounts and their peers
Embed with the clinical and research teams at your assigned cancer centers to understand their workflows, pain points, and goals
Devise and implement account-specific adoption plans—identifying the right champions, sequencing rollout, and supporting users through change
Act as a peer and translator between clinical end users and Triomics, helping each side understand the other
Provide hands-on, high-touch support through go-live and into steady-state usage
Work in concert with Account Management and Forward Deployed Engineering
Partner with Account Managers as the clinical adoption arm of the customer relationship; keep them informed on user sentiment, adoption blockers, and opportunities
Surface customer-specific needs to Forward Deployed Engineers so the AI pipeline and platform can be adjusted to better fit each account
Flag recurring user friction and feature requests back to Product and Engineering as structured, prioritized feedback
Champion the product and improve the playbook
Provide feedback on the user interface and capabilities of the platform to maximize both clinician usability and institutional goals
Help build the repeatable training and adoption playbooks that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
Continuously refine how we measure and improve adoption across accounts