Clinical Care Navigator, Oncology Flex

Carrum Health•,

4d•$40 - $45•Remote

About The Position

Carrum Health is hiring a Clinical Care Navigator to coordinate oncology care for members using its specialty-care platform. The role manages a moderate caseload of approximately 125–150 cases, including 20–30 more complex cases, and involves referrals, clinical triage, scheduling, follow-up, provider-system navigation, and patient engagement. The navigator serves as a primary advisor to eligible patients, explaining the clinical and financial benefits of Carrum’s Centers of Excellence and supporting program utilization. The position balances clinical advocacy and patient experience with engagement goals, accurate documentation, workflow coordination, and compliance. The navigator works independently on routine and moderately complex cases, escalates complex situations when appropriate, collaborates with providers and internal teams, identifies workflow improvements, and informally supports newer team members. This is a remote-first flex role, typically 32–40 hours per week, with optional overtime. The hourly rate is $40–$45, and the role is eligible for full benefits and overtime. Occasional travel for team offsites, client events, or company gatherings may be required.

Requirements

Active, unrestricted Registered Nurse (RN) license; a compact license is preferred.
Bachelor of Science in Nursing (BSN).
Experience in oncology nursing or dedicated oncology navigation.
Ability to build trust quickly, address patient hesitancy, and explain complex benefit structures in clear, compelling terms.
Strong communication and relationship-building skills.

Nice To Haves

Compact RN license.
At least 2 years of experience in a consultative, sales, account management, or patient-conversion role, such as healthcare sales, patient intake or recruitment, health coaching, or clinical advocacy.
Spanish-speaking ability.

Responsibilities

Serve as the primary advisor to eligible patients, explaining the clinical superiority and $0 out-of-pocket financial benefits of Carrum Centers of Excellence to encourage program utilization.
Manage a moderate caseload of approximately 125–150 cases, including 20–30 more complex cases, coordinating referrals, clinical triage, scheduling, and follow-up.
Navigate provider systems, service lines, and care pathways while independently managing assigned caseloads and coordination tasks.
Balance clinical advocacy with patient engagement goals and maintain a high-quality patient experience.
Complete accurate clinical documentation, opportunity tracking, and follow-through across care workflows.
Coordinate with external providers and internal partners to support seamless care delivery and patient adoption.
Identify recurring operational issues, objection patterns, and engagement barriers, and surface actionable improvement opportunities.
Support onboarding and ramp-up of newer team members by sharing best practices in patient care and consultative communication.
Maintain HIPAA compliance, clinical standards, and data integrity.
Resolve routine coordination challenges independently and escalate complex scenarios appropriately.