Technical Implementation Manager (Copy)

Nutrislice•Denver, CO

1d•$55,000 - $70,000•Remote

About The Position

Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management, and renewal. Our customers are foodservice operators in higher education, corporate dining, and K-12 organizations. Over the last 13 years, Nutrislice has earned our reputation for product excellence and financial stability. In an uncertain economic market, we are thriving. Our collaborative culture cultivates honest, transparent, and supportive communication. The Onboarding Success Manager is a hands-on (fully remote) role within the Nutrislice Customer Success organization responsible for owning the onboarding experience for new accounts. You'll guide customers from sales handoff through configuration, training, go-live, and post-launch stabilization — ensuring every account gets set up for success from day one. Beyond onboarding, you'll support the broader CS team by serving as a resource for accounts that need occasional check-ins, renewal support, or product guidance. This role reports to the Director of Customer Success.

Requirements

3+ years of experience in software implementation, technical onboarding, or a similar hands-on role at a SaaS company.
Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously.
Excellent communication skills with the ability to work with both executive stakeholders and site-level operators.
Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment.
Experience building or improving implementation processes and documentation.

Nice To Haves

Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus.
Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus.

Responsibilities

Own the end-to-end onboarding experience for new accounts across the Nutrislice platform — menus, digital signage, and ordering
Lead kickoff calls, configuration, training, and go-live for assigned accounts
Build and maintain repeatable onboarding processes, templates, and documentation that create a consistent, high-quality experience at scale
Troubleshoot configuration and product issues during implementation and escalate appropriately
Support the broader CS team by providing check-ins, renewal assistance, or product guidance for accounts as needed
Advocate for customers internally — surfacing onboarding friction, product gaps, and feedback to Product, Support, and CS Leadership
Troubleshoot configuration and product issues during implementation.
Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs.