Onboarding Specialist

RADICL

12h•Hybrid

About The Position

The Onboarding Specialist is the first dedicated technical point of contact a new RADICL customer works with after contract signature. You will own the entire onboarding lifecycle — from the initial kickoff call through go-live — ensuring every customer is fully integrated, trained, and positioned for long-term security success on the RADICL platform. You will work cross-functionally with Sales, Product, and the SOC to deliver a repeatable, high-quality experience that accelerates time-to-value. If the above excites you, RADICL Defense is seeking high performing, motivated individuals to join our mission. As an early member, you will work closely alongside an experienced founding team and realize the life-changing experience of building a company. You will work with the latest technologies in software, cybersecurity, and cloud and will have a significant impact on the formation of our platform and offering. About You You enjoy fast-paced environments, bring a positive attitude, and excel at getting things done. You enjoy being part of a high performing team and are also able to self-direct and self-start. You consider yourself to be top tier talent and are eager to help others raise their game. You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels. You want your work to have meaning, to be important. You want to be part of creating something great.

Requirements

Experience in a technical onboarding, implementation, or customer success engineering role, preferably within a cybersecurity or SaaS company.
Comfortable configuring and troubleshooting integrations with various tools
Familiarity with log collection methodologies including syslog, CEF/LEEF, REST API ingestion, and Windows Event Forwarding.
Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Strong project management skills and the ability to run multiple onboardings simultaneously without losing detail or momentum.

Nice To Haves

Experience working with Defense Industrial Base (DIB) customers or in CMMC/NIST 800-171 compliance contexts.
Familiarity with EDR and SIEM platforms and their data ingestion pipelines.
Experience with LMS and/or Phishing Simulation platforms
Background in a SOC, security operations, or incident response role — you understand what analysts need to be effective.

Responsibilities

Host and facilitate new customer kickoff calls, establishing project scope, timelines, stakeholder roles, and success criteria.
Build and manage onboarding project plans, tracking milestones and onboarding tasks
Serve as the primary point of contact for customers during the onboarding phase, proactively communicating status, risks, and next steps.
Provision infrastructure and user accounts across various platforms
Hands-on configuration of platform integrations to support service activation
Configure and validate bidirectional integrations between the RADICL platform and Microsoft 365 (commercial, GCC, and GCC-High tenants), including Azure AD / Entra ID, Exchange Online, SharePoint, and Microsoft Defender.
Configure and validate EDR integrations (e.g., CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, Carbon Black)
Configure LMS integrations to support automated security awareness and phishing simulation workflows
Deploy and configure log collection agents
Configure and validate log collection from customer environments, including syslog, API-based ingestion, and agent-based forwarding.
Deliver live and recorded RADICL platform training sessions tailored to each customer's role mix (e.g., IT administrators, security analysts, compliance officers, executives).
Develop and maintain onboarding training materials, quick-start guides, and video walkthroughs in collaboration with the Customer Success team.
Assess end-user readiness and close knowledge gaps before transitioning customers to steady-state Customer Success management.
Gather and synthesize customer feedback on onboarding experience, feeding insights back to Product for platform and process improvements.