Onboarding Specialist

ACT Power Services•Durham, NC

18d•$65,000 - $85,000

About The Position

The Onboarding Specialist coordinates and manages onboarding for new solar sites joining the ACT Power Services portfolio. The role is a primary point of contact for clients, internal teams, and external stakeholders throughout site activation, ensuring milestones are completed on schedule and in line with ACT operational standards. The position suits an organized, client-focused professional who can manage multiple concurrent projects in a fast-paced environment. The Specialist coordinates onboarding across Operations, Engineering, ARCC, and Field Services; manages project plans, timelines, milestones, and deliverables; and tracks risks, documentation, permits, and system configurations through go-live. The role also includes configuring new sites in Fiix (CMMS), maintaining onboarding records and dashboards, providing status updates, facilitating kickoff meetings and check-ins, improving onboarding processes, and supporting handoff to Operations and resolution of outstanding items. The schedule is Monday through Friday during standard business hours, with flexibility required during active site onboarding events or to meet client-driven timelines. Travel to new and existing sites may be required. The position requires prolonged desk and computer work and the ability to lift up to 15 pounds at times.

Requirements

Excellent verbal and written communication skills and a professional, client-facing demeanor.
Strong organizational and time-management skills, with the ability to manage multiple projects while maintaining quality and attention to detail.
Ability to build and maintain positive relationships with clients, stakeholders, and cross-functional internal teams.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
Comfort working in a fast-paced, deadline-driven environment with shifting priorities.
Ability to work independently and exercise sound judgment with minimal oversight.
Bachelor’s degree in Business Administration, Project Management, Operations, or a related field, or an additional 2+ years of industry-related experience in lieu of a degree.
At least 2 years of experience in an operations, coordination, or client-facing role.

Nice To Haves

Experience with project tracking tools such as Smartsheet.
Familiarity with CMMS platforms such as Fiix or other work order management systems.
At least 1 year of experience in project management or project coordination; PMP or CAPM certification is a plus but not required.
At least 1 year of experience in a client-interfacing or account management role.
Experience in the energy, utilities, or solar industry.

Responsibilities

Serve as the primary point of contact for clients and external stakeholders from Notice to Commence (NTC) through full site activation, maintaining clear and professional communication.
Coordinate onboarding activities across Operations, Engineering, ARCC, and Field Services.
Manage multiple concurrent site onboarding projects and track milestones, deadlines, and deliverables.
Develop and maintain onboarding project plans, timelines, and status trackers; identify and escalate risks or delays.
Conduct kickoff meetings and ongoing check-ins with clients and internal teams, documenting action items and follow-ups.
Ensure required site documentation, permits, and system configurations are collected, reviewed, and filed before go-live.
Coordinate setup of new sites in Fiix (CMMS), including asset creation, PM rule activation, and work order configuration in accordance with ACT standards.
Maintain accurate onboarding records and dashboards and provide regular status updates to management and clients.
Identify opportunities to improve the onboarding workflow and collaborate with the team to implement enhancements.
Support post-onboarding activities, including handoff to the Operations team and resolution of outstanding items.
Build and maintain client relationships and act as a trusted liaison between ACT and the client.