Onboarding Specialist

DSV•Clarksville, TN

8d•Onsite

About The Position

The Onboarding Specialist executes tactical elements of client onboarding, ensuring system configurations are accurate and timely. The role supports the provisioning department by validating and entering associate information and managing hardware tracking at the site level. The specialist works closely with the Customer System Provisioning Manager, communicates SLO metrics, and escalates issues as needed. The role provides secondary support for client systems and helps resolve system issues on the warehouse floor. The specialist also serves as the site lead for SAP Fieldglass, ensuring contingent labor and external service providers are integrated into the system ecosystem for new sites. The position works under general supervision and is expected to use knowledge and experience to provide quality support to the user community. The work environment combines office and operational settings, including warehouse areas with temperatures that may range from mild to moderate in warmer and colder months. The role involves occasional movement of items up to 20 pounds and frequent walking or standing, as well as a high level of mental and emotional effort.

Requirements

At least 1 year of job-related or relevant experience.
Intermediate to advanced Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned applications, business unit, or region.
Experience administering and maintaining infrastructure, software, systems, or similar technologies.
Experience with Red Prairie, RF/RDTs, UNIX, and proprietary WMS.
Wi-Fi and RF systems and equipment experience.
English reading, writing, and verbal skills.
Interpersonal communication and language skills, including listening, speaking, reading, and writing.
Communication skills sufficient to communicate with all levels of the organization; basic to intermediate skills are needed.
Business and financial acumen, including analyzing financial information, handling complexity, problem solving, and sound judgment.
Analytical skills, including data management, information storage, data mining, learning, and following procedures.
Ability to work under general supervision and provide quality support to the user community.
Ability to work in warehouse temperatures during warmer and colder months, which may range from mild to moderate.
Ability to occasionally move items up to 20 pounds and frequently walk or stand.

Nice To Haves

1–3 years of experience is preferred.
Experience dealing with end users, vendors, and clients.
Adaptability, flexibility, and ability to identify work improvements and resolve conflicts.
Customer-service orientation and customer passion.
Personal integrity and sensitivity to others.
Teamwork and people and relationship management skills.
Results-driven approach, including dependability, persistence, productivity, resourcefulness, work ethic, initiative, ownership, autonomy, prioritization, IT compliance, and project management skills.
Change management skills, including learning agility and adapting to change.

Responsibilities

Provide secondary support for the client’s systems solutions to the user community.
Identify and resolve system issues on the floor related to all functions.
Maintain and update the hardware tracking database to ensure equipment readiness.
Develop and produce regular reports as needed for operations.
Conduct data validation checks to identify and resolve provisioning errors.
Meet onboarding Service Level Objectives, including provisioning lead times and system accuracy rates.
Support the Customer Service Provisioning Manager during site launches.
Communicate provisioning issues effectively to management.
Act as the site lead for SAP Fieldglass, ensuring contingent labor and external service providers are correctly integrated into the system ecosystem for new sites.
Perform other duties as assigned.