Onboarding Specialist

Acumen Technology•Nashville, TN

1d•$64,000 - $84,000•Hybrid

About The Position

Acumen Technology is seeking a detail-oriented Onboarding Specialist to serve as the primary point of contact for new clients, ensuring a positive support experience from the outset. This role involves in-depth discovery and documentation of client IT environments, including networks, servers, applications, and credentials. The specialist will also contribute to Professional Services projects, focusing on areas like Microsoft 365, Entra ID, and Azure. The position requires strong customer service and communication skills, with a commitment to Acumen's core values of Intentional Everything, I've Got Your Back, Do IT Right, Adapt & Overcome, and Deliver with Confidence & Passion.

Requirements

Strong communication skills, both written and verbal, and both in-person and remote.
2-4 years of hands-on systems administration or equivalent experience.
Ability to recognize and document server rack and firewall configurations.
Working knowledge of Windows Server, Microsoft 365, virtualization, networking fundamentals, and backup/DR concepts.
Familiarity with Entra ID (Azure AD) and the Microsoft 365 admin center.
Exceptional attention to detail.
Demonstrated documentation skills and an appetite for the work.
Self-starter comfortable managing workload with minimal oversight.
Strong interviewing and active listening skills to extract information from clients.
Comfort working with existing MSP documentation platforms and a willingness to improve them.
Valid driver's license and reliable transportation for client site visits.

Nice To Haves

Experience supporting a tenant migration or Entra-related project.
Preferred Certifications: Microsoft Certified Identity and Access Administrator Associate (SC-300), Microsoft Certified Windows Server Administrator Associate (AZ-800), Microsoft Certified Azure Administrator Associate (AZ-104), Microsoft 365 Certified Endpoint Administrator Associate (MD-102), CompTIA Network+ or Security+, ITIL 4 Foundation, Cisco CCNA, Fortinet NSA 2 or above.

Responsibilities

Own discovery for every new client, including networks, servers, firewalls, line-of-business applications, vendors, licensing, credentials, and backups.
Produce accurate, structured, and genuinely useful documentation for the technical team.
Identify and question potential gaps in client environments to prevent future issues.
Work independently and proactively manage the discovery process.
Partner with the technical team during tooling deployment, ensuring they have necessary information and that results are documented.
Support Professional Services project work, including Microsoft 365, Entra ID, and Azure efforts, between client onboardings.
Act as the client-facing representative of Acumen Technology, providing excellent customer service and communication.
Uphold core values and commit to continuous improvement.