Onboarding Specialist

BROAD RIVER RETAIL • Tega Cay, SC

20d • Onsite

About The Position

The Onboarding Specialist supports the day-to-day execution of the onboarding experience for new Memory Makers, from pre-employment through self-onboarding and Day 1 activation. The role helps ensure new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow-up. The specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track.

The position provides onboarding support for new hires and managers, monitors self-onboarding completion, assists with pre-employment and Day 1 readiness activities, maintains onboarding records and trackers, and coordinates with internal teams such as IT. It also supports onboarding needs related to new stores, departments, acquisitions, seasonal hiring, and other business changes. The role is based at the Fort Mill Corporate Site in Fort Mill, South Carolina, and follows a Monday-through-Friday schedule.

Requirements

• Associate's degree and 1–3 years of administrative, Human Resources, onboarding, recruiting coordination, or people operations experience; alternatively, 3–5 years of relevant administrative or customer service experience.
• Strong verbal and written communication skills.
• Strong organizational skills and ability to manage multiple new-hire timelines, follow-ups, and deadlines simultaneously.
• Intermediate proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Previous work experience in a professional environment with multiple levels of an organization.
• Strong attention to detail and ability to follow established processes consistently.
• Customer-service mindset and ability to create a welcoming, helpful experience for new hires and managers.
• Self-starter able to ask questions, prioritize work, and escalate issues appropriately.
• Ability to use logical reasoning for simple problem solving and process follow-up.
• Ability to perform additional functions assigned at management's discretion.

Nice To Haves

• Prior experience supporting onboarding, pre-employment, recruiting coordination, or employee documentation.
• Bilingual skills.

Responsibilities

• Support the end-to-end onboarding process for new hires from offer acceptance through Day 1 activation.
• Serve as a day-to-day onboarding contact for new hires and hiring managers, answering questions and providing clear next steps.
• Monitor new hire self-onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time.
• Assist with pre-employment activities, including required documentation follow-up, screening status tracking, I-9 and E-Verify coordination, and readiness checks.
• Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed.
• Support Day 1 activation by confirming onboarding completion, start-date readiness, and required stakeholder follow-up.
• Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service-focused manner.
• Maintain onboarding trackers, checklists, communication logs, and completion reports.
• Partner with IT and other internal teams to support new-hire readiness, including equipment, access, and first-day needs as applicable.
• Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new-hire experience.
• Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner.
• Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards.
• Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed.
• Ensure compliance with onboarding processes and maintain confidentiality, professionalism, and trust.
• Perform additional onboarding-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree