Onboarding Specialist

AnewHealth

5d•Remote

About The Position

The Onboarding Specialist grows ExactCare’s patient base throughout the United States by promoting and educating patients about medication management solutions, conducting phone-based medication assessments, and registering patients for services. The Specialist builds patient relationships through exceptional customer service, education about ExactCare solutions, and serving as a liaison between patients and their ExactCare pharmacy team. This is a remote, full-time position averaging 40 hours per week. Employees must be available outside normal business hours on an ad-hoc basis to meet customer expectations; schedules may be adjusted according to position and organizational needs. Travel may be required for organizational or departmental events, team meetings, or other needs. The position has supervisory responsibilities.

Requirements

Associate’s degree in a related field, or equivalent experience sufficient to justify an exception.
At least 1 year of pharmacy customer service experience.
Excellent problem-solving ability.
Energetic and compassionate phone skills.
Motivational and persuasive skills.
Team-oriented approach and ability to help others succeed.
Strong organization and attention to detail.
Ability to multitask.
Self-starter able to work with little to no supervision.
Excellent oral and written communication, facilitation, and presentation skills.
Proficiency in the Microsoft Office suite.
Passion for helping people and enriching their lives.
Ability to meet physical demands including hearing, seeing, sitting, standing, talking, and walking.
Availability to work extended hours as needed and outside normal business hours on an ad hoc basis.

Nice To Haves

Certified Pharmacy Technician certification.

Responsibilities

Conduct health and medication reviews, including reviewing medication lists and administration instructions and collecting key health information.
Accurately enter patient prescription information so patients receive appropriate medications.
Achieve key performance metrics established by the management team.
Create a positive first impression of AnewHealth/ExactCare and its services.
Educate facilities, institutions, and patients about ExactCare.
Manage the patient assessment process to grow the business and maintain referral relationships.
Maintain accurate records and prepare reports for information sharing with the ExactCare team.
Contact prospective patients daily, schedule telephonic reviews, and conduct patient follow-up calls.
Participate in daily team huddles, training sessions, and other ad hoc meetings as needed.
Maintain open communication with the management team.
Embody AnewHealth’s Core Values in communications and interactions.
Perform other duties as assigned.