Onboarding Project Manager (OD)

Surgimate

3d • $80,000 - $95,000 • Remote

About The Position

At openDoctor, a SaaS platform in the digital health space and part of the Surgimate family, the Onboarding Project Manager owns onboarding for new customers, managing each implementation from kickoff through go-live. The role is hands-on and customer-facing, involving direct user training, product configuration, and real-time troubleshooting. The manager learns customer workflows, including the day-to-day operations of imaging centers, and works collaboratively to solve problems in a complex environment.

This position coordinates implementation projects and technical resources, connects openDoctor with customers’ other systems, and collaborates with R&D, Customer Support, Implementations, and development teams to resolve technical challenges and meet customization needs. The role also helps customers refine requirements and configure internal controls, settings, and quality checks, while continually identifying opportunities to improve the implementation process.

This is a remote-first role with occasional travel and flexibility to work extended hours as needed. Applicants must be authorized to work in the United States without sponsorship.

Requirements

• Experience working closely with clients.
• Willingness to provide hands-on end-user training, configure product builds, and troubleshoot throughout implementation.
• Effective communication and presentation skills, including the ability to communicate across all levels of an organization.
• Ability to work independently across multiple projects and meet deadlines.
• Strong attention to detail and organizational capability.
• Ability to rapidly grasp and apply complex business and technical concepts.
• Passion for providing high-quality customer service.
• Excellent communication and interpersonal skills.
• Applicants must be authorized to work in the United States without sponsorship.

Nice To Haves

• Familiarity with radiology or imaging center workflows, including patient scheduling, intake, and referrals, is strongly preferred.
• Experience working with healthcare customers or within healthcare operations is a plus.
• Project management or SaaS implementation experience is a plus, but not required.

Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define objectives and deliverables.
• Develop and maintain detailed project plans and ensure milestones are met on schedule.
• Coordinate and communicate with internal and external stakeholders to support alignment and successful onboarding.
• Conduct regular project status meetings and provide timely updates on progress, risks, and issues.
• Identify and mitigate project risks and proactively resolve obstacles that could affect timelines or deliverables.
• Provide customers with direct training and support throughout implementation.
• Coordinate technical resources to ensure seamless connectivity between openDoctor and customers’ other systems.
• Collaborate with R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.
• Configure openDoctor product builds during implementation.
• Collaborate with the development team on customization needs and client satisfaction.
• Assess and improve the implementation process by identifying optimization opportunities and implementing best practices.
• Help customers refine requirements and configure internal controls, settings, and quality checks.
• Capture meeting and event details and share notes and action items with relevant parties.
• Lead live customer training sessions in person or virtually, as needed.
• Perform other duties as assigned by management.

Benefits

• Competitive salary plus commissions/bonus
• 401(k) with company match up to 4%
• Medical, dental, and vision plans for the employee through Cigna, with employee-covered plans available for dependents
• Long-term disability and life insurance
• Home Internet and Wellness allowances
• 10 holidays and 2 holiday eves
• 18 days PTO and 18 days sick leave
• Additional days off for SurgiGive volunteering (1), Birthday Celebration (1), and Recharge (3)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed