OD Coordinator

Visionworks • Somerset, KY

1d

About The Position

The OD Coordinator is the face of the Exam Practice and works to ensure a positive patient journey. The role assists with training and scheduling OD Techs and requires knowledge of eye health and preliminary testing, optics, company products and services, and managed vision care. The OD Coordinator guides patients through the initial steps of their experience and helps ensure their eye exam needs are met.

Requirements

• A high school diploma, GED, or equivalent related job experience.
• Licensed OD Techs must have or maintain a State Opticians License.

Nice To Haves

• Related customer or patient experience is preferred, but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patients to the OD and provide the OD with important patient information.
• Transition patients from the doctor to the sales floor and share necessary information with associates so they can educate patients and recommend products and services that meet their eye care needs.
• Support day-to-day exam lane operations and patient experience goals, including restocking inventory, cleaning equipment, and answering phones.
• Count the Optometrist’s daily revenue and prepare it for deposit.
• Prepare Technician work schedules to meet patient and Doctor demand.
• Assist with training OD Techs.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical insurance for full-time employees
• Dental insurance for full-time employees
• Exclusive employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED