Onboarding Coordinator (Contract)

RevolutionParts•Tempe, AZ

6d•Onsite

About The Position

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. The Role: RevolutionParts is growing fast, and payment setup is one of the biggest things standing between a signed customer and their first online order. We are bringing on a temporary Onboarding Coordinator for four months with one focused mission: migrate 200 customers to new payment gateways and make sure every account is ready for kickoff. You will be the person who finds the right stakeholder, explains why this matters, guides them through setup, and hands off a clean, ready-to-launch account to the Implementation Manager. If you are organized, confident on the phone, and good at getting people to act, this role is a great fit.

Requirements

Experience in customer-facing operations: onboarding, customer success, implementation coordination, account coordination, or a comparable role
Comfortable making outbound calls at volume and following up via email to reinforce urgency
Salesforce or comparable CRM experience - understands why accurate activity logging matters
Strong documentation habits: logs calls, notes, blockers, decisions, and next steps without being told
Ability to manage a queue of active accounts simultaneously without dropping threads
Comfort discussing payment setup, billing readiness, and operational dependencies with non-technical dealership stakeholders
High school diploma or equivalent

Responsibilities

Own outreach and follow-up for all customers requiring payment gateway setup or migration
Contact new customers within 24 hours of sale close based on Slack assignment channel alerts
Identify and engage the correct payment decision-maker - typically the controller or accounting lead
Explain why payment setup is business-critical and how it impacts launch readiness, billing, and speed to first order
Guide customers through supported gateway options and migration steps using approved resources
Help customers gather required business and owner information for gateway applications
Confirm when credentials are entered, integration is complete, and testing can proceed
Welcome dealers, explain the customer journey, and drive completion of pre-kickoff items (payment gateway, billing method, platform login, user creation, shipping integration guidance)
Recommend RP Shipping first; support customers who choose their own carrier integrations
For applicable plans, support early coordination for eBay seller account setup
Make phone outreach first, followed by email; attempt up to 4 times across a 7-day window; leave voicemail when calls go unanswered
Update Slack thread and tag sales contact if customer is disengaged after required attempts
Log all calls, voicemails, and emails in Salesforce per current process standards (effective May 20, 2025)
Identify CID and create users in Manage at manage.revolutionparts.com
Coordinate same-day IM handoff through the current assignment process
Surface risks early: missing controllers, stalled verifications, restricted merchant accounts, unclear ownership