Onboarding Coordinator
About The Position
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations. This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility requirements. The Coordinator manages referral and provider pipelines, supports provider matching and onboarding activities, and partners cross-functionally to enable efficient and compliant service delivery.
Requirements
- Bachelor’s degree preferred
- 1–2+ years of customer service experience
- Experience supporting onboarding, intake coordination, or operational workflows preferred
- Ability to manage multiple priorities and maintain organized documentation
- Positive, service-oriented attitude with strong follow-through
- Problem solving and decision making
- Communication and relationship building
- Organization and follow-up management
- Confidentiality and sound judgment
- Time management and attention to detail
Responsibilities
- Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
- Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones
- Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness
- Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping
- Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates
Benefits
- Equal Opportunity Employer that is proud of its culture of diversity and inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
