Zunou Onboarding Specialist

Offshorly

6d•Remote

About The Position

The Onboarding Consultant guides new companies through adopting Zunou, a workplace where people and AI agents work together. The role involves understanding each customer’s business and workflows, identifying where Zunou’s tools and agents can help, and configuring the solution. The consultant owns the customer’s first weeks, from discovery through to the team using Zunou day to day. This role is with Offshorly and is dedicated full-time to Zunou customers and product. It reports to Zunou’s GTM Manager and requires availability during Japan business hours (JST). The position is remote and supports independent work, customer calls, and workshops. The consultant will configure workspaces and AI agents, train customer teams, monitor early adoption, improve agent instructions, and address setup friction. They will also create reusable onboarding materials and share customer insights with the Zunou product team. Offshorly describes itself as a Philippines-based team operating under UK management and offers a people-first culture, career support, training, and opportunities to help companies establish their first AI teams.

Requirements

Take initiative and demonstrate drive; attitude and drive are valued more than years of experience.
Hands-on experience with AI tools such as ChatGPT, Claude, or similar, and an understanding of AI’s strengths and limitations.
Ability to map business processes quickly and explain them clearly.
Excellent written and spoken English.
Confidence running client calls and workshops with managers and founders.
Strong problem-solving skills and ability to learn new software quickly.
Ability to explain technical ideas to non-technical people without jargon or condescension.
Ability to work independently in a remote setup, manage one’s own pace, and be available for customer calls during Japan business hours.
Experience in onboarding, implementation, customer success, or consulting is a strong plus.

Nice To Haves

Experience writing prompts, system instructions, or AI agent configurations.
Familiarity with Slack, Notion, Jira, Asana, or Google Workspace, including migrating teams from those tools.
Basic technical literacy with APIs, integrations, and webhooks; the role connects tools but does not require production coding.
Japanese language ability.
Experience in a startup or early-stage product team.

Responsibilities

Run discovery sessions to understand customer teams, workflows, and pain points.
Recommend how customers can use Zunou rooms, tasks, notes, and AI agents.
Set up customer workspaces, including rooms, members, task boards, notes, and integrations.
Configure AI agents by writing job descriptions and role instructions, selecting skills, connecting tools, and setting working hours and trust settings.
Train customer teams through live sessions and short written guides.
Check in with customers during the first weeks, review agent performance, tune instructions, and resolve friction.
Turn recurring setups into reusable playbooks, templates, and starter packs.
Share customer insights with the Zunou product team, including what is confusing, missing, or working.
Take ownership of customer success and raise blockers and product gaps early.

Benefits

Remote working.
Flexible work arrangement and scheduling.
Help with internet or equipment, if necessary.
Healthcare (HMO) and life insurance upon regularisation.
Leave credits after successful probation.
Training to improve skills.
Structured career support and a clear career path.
Autonomy.
Fun game nights and meet-ups.
Recognition and rewards for accomplishments.
Potential bonuses linked to the number of clients onboarded and their satisfaction.