Onboarding Communications Specialist

Perficient•United States,

10d•$81,978 - $178,090

About The Position

The Partner Onboarding Communications Specialist supports the integration of newly acquired companies by developing clear, timely, people-focused communications that help employees and leaders understand and navigate organizational and business process changes. The role works with the Partner Onboarding team, functional leaders, and subject matter experts to understand integration activities, identify employee-impacting changes, and translate complex business information into practical communications. The specialist participates in onboarding discussions, proactively identifies communication needs, and explains what is changing, why it is changing, when it will happen, what employees can expect, and what actions they may need to take. They develop and edit communications for varied audiences, coordinate messaging with project milestones and training readiness, and manage deliverables across concurrent onboarding projects as priorities evolve.

Requirements

Minimum of 5–10 years of professional experience in internal communications, business change communications, organizational change management communications, or a related discipline.
Demonstrated experience developing communications about business process changes, system implementations, organizational transitions, or other operational changes affecting employees’ work.
Exceptional writing, editing, and proofreading skills, including the ability to make complex or unfamiliar information understandable to a broad employee audience.
Strong listening, comprehension, and analytical skills, including the ability to synthesize business discussions, identify key changes, and determine communication needs independently.
Ability to ask targeted questions to clarify business processes, decisions, timelines, and employee impacts.
Ability to turn incomplete, complex, or evolving information into clear, accurate, actionable messaging.
Strong interpersonal skills and ability to build effective working relationships with functional leaders, project managers, and subject matter experts.
Sound judgment in determining relevant information for different audiences and communicating sensitive or potentially concerning changes.
Ability to manage multiple assignments, meet deadlines, and work effectively in a fast-paced environment with shifting priorities.
Experience using AI tools to synthesize files, meeting recordings, schedules, and similar materials and produce first drafts, then refine them for the intended audience.

Responsibilities

Participate in Partner Onboarding meetings, functional workstream discussions, and planning sessions to understand integration activities, milestones, process changes, and employee impacts.
Identify communication needs by recognizing employee-impacting changes and determining what information should be shared, with whom, and when.
Translate complex business processes, operational changes, and integration plans into clear, concise communications employees and leaders can understand and act upon.
Develop employee announcements, leadership messages, process change notifications, FAQs, transition updates, talking points, presentations, and other onboarding materials.
Work with functional leaders and subject matter experts to understand current and future processes, clarify changes, and ensure communications accurately represent employees’ experiences.
Help employees understand how changes to systems, processes, responsibilities, policies, and ways of working affect their day-to-day activities.
Synthesize information from meetings, stakeholders, and project materials into cohesive communications that explain the broader transition.
Anticipate employee questions, confusion, and concerns and address them in communications before distribution.
Partner with the Partner Onboarding team to align communications with project milestones, implementation schedules, and employee readiness needs.
Partner with Learning and Development to prepare employees for training.
Partner with Corporate Communications and Marketing to maintain consistency with the client's brand, voice, and communication standards.
Adapt messaging for leaders, office employees, field employees, and functional teams according to their information and context needs.
Review and edit communications for accuracy, clarity, consistency, and accessibility, removing unnecessary technical language and jargon.
Manage multiple communication deliverables across concurrent onboarding projects and adjust priorities as timelines and business needs evolve.