Onboarding Associate

Actalent•Tempe, AZ

4d•Hybrid

About The Position

Actalent Corporate is hiring an Onboarding Associate for its Tempe, Arizona corporate office. The Onboarding Operations Associate provides post-offer screening, onboarding, and offboarding support to contract employees, clients, program offices, and alternative delivery teams. The role manages pre-employment screening and onboarding documentation, tracks candidate progress through clearance to start, maintains accurate records, and helps resolve onboarding issues in coordination with field offices and contractors. This is a permanent, full-time position scheduled Monday through Friday, 8:00 AM to 5:00 PM. The work arrangement is hybrid, with four days in the office and one day remote. Compensation is $21.63 per hour ($45,000 annually), with bonus potential of up to $333 per month ($4,000 annually).

Requirements

At least 2 years of experience in a customer-service-related position.
An associate degree or two years of applicable customer service experience.
Ability to prioritize, organize, solve problems, and meet deadlines and goals.
Effective communication and follow-up skills.
Ability to work in a team-oriented environment that is fair, open, and honest.
Thorough knowledge of business policies and human resource practices.
Excellent written and oral communication and interpersonal skills.
Strong decision-making ability.
Integrity and ability to maintain confidentiality and personal credibility.
Ability to address complex issues and develop practical, innovative solutions.
Understanding of the Allegis organization, including its context, complexity, dynamics, key issues, and drivers.
Understanding of how information affects the operating company and how data supports its decisions.
Action- and detail-oriented approach, including the ability to prioritize while handling multiple tasks.
Ability to build strong partnerships with internal customers, both locally and remotely.

Nice To Haves

Bachelor’s degree in Human Resources, Business, or Accounting.
Natural team player.
Confidential and diplomatic approach.
Self-starter and initiator.
Critical thinker.
Interest in growth and self-improvement.
Flexible and resilient, with composure and self-awareness.

Responsibilities

Provide high-quality customer service throughout candidate interactions and support a positive candidate experience.
Receive and review onboarding triggers, including new-hire Employee Status Forms and other forms.
Use technology to manage pre-employment screening and communicate with local field office Business Support Associates as needed.
Ensure potential contract employees comply with pre-employment screening guidelines and remove noncompliant candidates from the process.
Enter and manage background checks, drug testing, and medical screening for contractors.
Manage HR folders and ensure onboarding paperwork is completed in a timely manner.
Promote the use of direct deposit, electronic deposit, and CashPay to contractors and clients.
Provide consultants with pre-employment documents and screening requirements for review and signature.
Keep client onboarding requirements, forms, policies, and documents current and validated with Compliance departments.
Manage client onboarding packet requirements, such as authorization forms, drug tests, and background checks, and update the Candidate Tracker until the candidate or consultant is cleared to start.
Enter new-hire data, onboarding process updates, and other required documentation accurately and promptly.
Document candidate and contractor interactions and communicate updates in a timely manner.
Assist with onboarding issue resolution by coordinating required field activities with field offices and following up with contractors to support customer satisfaction and timeliness.