Onboarding Associate

Actalent Services•Tempe, AZ

2d•Hybrid

About The Position

Actalent Corporate is hiring a full-time Onboarding Associate for its Tempe, Arizona corporate office. This role provides post-offer screening, onboarding, and offboarding support to contract employees, clients, program offices, and alternative delivery teams. The associate manages pre-employment screening and onboarding documentation, tracks candidates through clearance to start, maintains accurate records, and helps resolve process issues while providing a quality customer experience. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position is hybrid, with four days in the office and one day remote. Compensation is $21.63 per hour ($45,000 annually), with potential monthly bonuses of $333, up to $4,000 annually. Listed benefits include medical, dental, vision, prescription coverage, a 401(k), 20 days of PTO plus six holidays, and profit sharing.

Requirements

At least two years of experience in a customer-service-related position.
An associate degree or two years of applicable customer service experience.
Ability to prioritize, organize, solve problems, and meet deadlines and goals.
Effective communication and follow-up skills.
Ability to work in a team-oriented environment.
Knowledge of business policies and human resource practices.
Strong written and oral communication and interpersonal skills.
Strong decision-making ability.
Integrity and the ability to maintain confidentiality and personal credibility.
Ability to address complex issues and develop practical, innovative solutions.
Understanding of organizational context, complexity, dynamics, key issues, and drivers.
Understanding of how information and data support operating-company decisions.
Action- and detail-oriented, with the ability to prioritize while handling multiple tasks.

Nice To Haves

BA/BS degree in Human Resources, Business, or Accounting.
Natural team player.
Confidential and diplomatic.
Self-starter and initiator.
Critical thinker who seeks growth and self-improvement.
Flexible, resilient, composed, and self-aware.
Ability to build strong partnerships with internal customers both locally and remotely.

Responsibilities

Provide customer service throughout candidate interactions to support a quality candidate experience.
Receive and review onboarding triggers, including new-hire Employee Status Forms and other forms.
Use technology to manage pre-employment screening requirements and coordinate with local field office Business Support Associates as needed.
Ensure potential contract employees comply with pre-employment screening guidelines and remove noncompliant candidates from the process.
Enter and manage contractor background checks, drug testing, and medical screening.
Manage HR folders and help ensure onboarding paperwork is completed promptly.
Promote the use of direct deposit, electronic deposit, and CashPay to contractors and clients.
Provide consultants with pre-employment documents and screening requirements for review and signature.
Keep client onboarding requirements, forms, policies, and documents current and validated with Compliance departments.
Manage client onboarding packet requirements, such as authorization forms, drug tests, and background checks, and update the Candidate Tracker until the candidate is cleared to start.
Enter new-hire data and onboarding updates accurately and on time, and maintain required onboarding and compliance documentation.
Document candidate and contractor touchpoints and communicate updates promptly.
Support resolution of onboarding issues by coordinating required field activities and contractor follow-ups to promote customer satisfaction and timely completion.