Onboarding and Training Coordinator

Planned Parenthood of Southern New England•New Haven, CT

About The Position

Planned Parenthood of Southern New England (PPSNE) is a leading provider of reproductive health care, sexual health education, and a strong advocate for social justice. The Onboarding and Training Coordinator provides essential administrative coordination and operational support for the EOC Department. This role primarily supports the Health Center Staff Training Team while also developing and maintaining efficient systems and processes to strengthen department operations. The position involves supporting HR throughout the new hire onboarding process, managing end-to-end training logistics, acting as a point of contact for IDI implementation, supporting language fluency assessments and Medical Interpreter Training, and administering the Learning Management System (LMS). The coordinator will also maintain training documentation, develop reports on training metrics, and provide administrative and project support for various EOC and HR initiatives. This role requires participation in cross-departmental meetings to ensure effective integration of responsibilities into broader organizational projects and workflows, and supports EOC communications across PPSNE.

Requirements

Ability to embody and promote PPSNE’s mission, vision, and values while fostering a positive, collaborative, and inclusive work environment.
Strong administrative, organizational, and customer service skills, including document management, records tracking, and professional communications.
Ability to build positive working relationships, maintain confidentiality, manage competing priorities, exercise sound judgment, and consistently demonstrate exceptional attention to detail.
Skilled technical proficiency and digital adaptability, including advanced use of Microsoft Office and Microsoft 365 applications, experience with LMS and survey platforms, and the ability to quickly learn and effectively leverage new technologies and systems.
Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference.
Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities.
Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions.

Nice To Haves

Experience coordinating training programs, scheduling, onboarding activities, or workforce development initiatives strongly preferred.
Bachelor’s degree preferred; but not required.
Experience with training and/or compliance coordination in a healthcare or medical setting is preferred but not required.

Responsibilities

Serves as a primary coordinator for Health Center Staff Training programs, including onboarding, orientation, ongoing required training, and professional development.
Recommends and supports process improvements to enhance efficiency in department operations, new staff onboarding process, training administration, and data management systems.
Collaborates with EOC teams to implement and monitor agency-wide goals, strategies, and objectives.
Supports HR throughout the new hire onboarding process and new employee Introductory Period by communicating with new employees, gathering required documentation, scheduling and assigning required training, communicating with trainers, coordinating onboarding activities, and managing related logistical details.
Manages end-to-end training logistics for all EOC teams, including scheduling, registration, communications, materials, necessary travel arrangements, and on-site/virtual event coordination (e.g., Zoom, Teams, and other platforms).
Acts as a point of contact for IDI implementation and supports related coordination and communication efforts.
Supports the scheduling and coordination of language fluency assessments and coordinates Medical Interpreter Training.
Supports administration of the Learning Management System (LMS), including tracking completion, maintaining training records, monitoring compliance requirements, and communicating expectations to staff and managers.
Maintains training documentation, rosters, and records in accordance with agency standards and compliance requirements.
Develops and disseminates reports and dashboards related to training participation, completion, and compliance metrics.
Provides administrative and project support for EOC initiatives, HR projects, conferences, staff development events, and other departmental priorities including document preparation, data management, correspondence, and presentation development (e.g., PowerPoint, reports).
Participates in relevant cross-departmental meetings to maintain awareness of interdepartmental initiatives, track EOC involvement, and ensure effective integration of responsibilities into broader organizational projects and workflows.
Supports EOC communications across PPSNE, including updates and content for EOC Blueprint sites, conducts research to inform department initiatives.
Coordinates with internal stakeholders and administrative support staff across PPSNE to manage priorities, requests, and timelines effectively.
Identifies issues, anticipates needs, and independently resolves routine challenges while escalating complex matters appropriately.
Contributes to cross-functional projects by coordinating EOC involvement, tracking action items, and supporting timely completion of assigned tasks and deliverables.
Anticipates situational needs, exercises sound judgment, and proactively identifies solutions to support effective problem-solving and decision-making.