Onboarding and Learning Support Specialist

Booz Allen Hamilton•McLean, VA

4d•$55,200 - $126,000•Hybrid

About The Position

As an Onboarding and Learning Support Specialist, you will be focused on Onboarding and New Hire Experience, and you’ll serve as a compliance-forward partner across the full lifecycle of post-offer onboarding. You will support new hires from offer acceptance through Day One while ensuring all regulatory, documentation, and HR operations requirements are met accurately and on time. You will lead critical compliance tasks, including full I‑9 workflow ownership, administer the Employee Referral Program, and serve as a Tier 2 resolver within ServiceNow for onboarding-related cases. You’ll manage high-complexity issues, drive process consistency, and ensure the company meets federal employment standards across all onboarding activities. You will collaborate closely with recruiters, hiring managers, HR Centers of Excellence, onboarding specialists, facilitators, vendors, and cross-functional partners. You will manage logistics, documentation, case routing, compliance workflows, and escalations, ensuring new hires feel supported, informed, and ready for Day One. You’ll support automation opportunities, efficiency enhancements, and continuous improvement initiatives. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

3+ years of experience in an administrative role such as HR operations, onboarding, compliance support, or customer service
Experience processing I‑9s, working with remote agent workflows, and resolving compliance escalations
Experience using Microsoft Office tools, including Word, Excel, PowerPoint, or Outlook
Experience managing logistics for high-volume tasks in fast-paced, deadline-driven environments
Experience using a ticketing or case management system such as ServiceNow
Ability to troubleshoot and resolve complex onboarding or compliance issues independently
Ability to manage sensitive information with discretion
Ability to work onsite as needed for new hire orientations or training delivery
HS diploma or GED
U.S. citizenship is required

Nice To Haves

Experience administering Employee Referral Programs or other HR incentive processes
Experience working in Tier 2 resolver groups or HR case management systems
Experience with Workday, LawLogix, Truescreen, or similar HRIS or compliance tools
Experience with AI tools or workflow automation methods
Ability to work autonomously and support distributed teams across locations
Ability to manage multiple priorities and solve problems independently
Ability to pay strict attention to detail
Ability to display confidence, assertiveness, self-driven work style, and a continuous improvement mindset
Possession of excellent written and verbal communication skills
Possession of excellent problem-solving and organizational skills

Responsibilities

Full I‑9 workflow ownership
Administer the Employee Referral Program
Serve as a Tier 2 resolver within ServiceNow for onboarding-related cases
Manage high-complexity issues
Drive process consistency
Ensure the company meets federal employment standards across all onboarding activities
Collaborate closely with recruiters, hiring managers, HR Centers of Excellence, onboarding specialists, facilitators, vendors, and cross-functional partners
Manage logistics, documentation, case routing, compliance workflows, and escalations
Support automation opportunities, efficiency enhancements, and continuous improvement initiatives