Manager, Onboarding & Learning Experience
Johnson & Johnson•Pittsburgh, PA
•Hybrid
About The Position
This role is responsible for managing Patient Service Center (PSC) onboarding programs, coordinating learning enablement for product and process changes, and driving clear, timely planning and communications. The Manager ensures changes impacting PSC are translated into well-sequenced learning plans, materials, and communications are delivered consistently and on schedule. The role serves as a central point of coordination to align stakeholders, manage execution, and keep onboarding and learning programs on track.
Requirements
- Bachelor’s degree in related fields such as Pharmaceuticals or Life Sciences.
- A minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles.
- Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
- Demonstrated success managing complex, cross-functional programs.
- Experience supporting onboarding or workforce readiness initiatives.
- Strong planning, sequencing, stakeholder communication, and communication skills.
- Ability to operate effectively in fast-paced, operational or frontline environments.
Nice To Haves
- Master’s degree.
- Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
- Background in learning & development or organizational enablement.
- Experience supporting contact centers or frontline operations.
- Experience creating operational communication plans.
- Experience with AI / technology applications to optimize communications.
Responsibilities
- Lead the strategy and end-to-end execution of PSC onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment.
- Lead learning enablement planning for product launches, process changes, and other priority initiatives impacting PSC.
- Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, and business needs.
- Conduct change-impact assessments to identify learning, communication, and readiness needs.
- Establish the strategy and standards for PSC learning communications and training rollouts.
- Partner with cross-functional team members to create and launch an operational communication framework.
- Lead learning communications and engagement, ensuring messages are clear, timely, and aligned across stakeholders.
- Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
- Maintain clear ownership of timelines, deliverables, approvals, and handoffs across Learning, Operations, and support teams.
- Serve as the primary point of coordination for onboarding and learning-related initiatives, reinforcing disciplined program management practices.
- Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.
- Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.
- Track milestones, risks, and dependencies, providing regular updates to PSC L&D leadership.
- Manage operational communication framework with cross-functional team members.
- Directly manage a small team including goal setting, work prioritization, coaching, and performance feedback.
- Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
- Foster collaboration and accountability within the team and across cross functional partners.
Benefits
- Inclusive work environment
- Respect for diversity and dignity of employees
- Recognition of employee merit
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What This Job Offers
Job Type
Full-time
Career Level
Manager
