Onboard Service Specialist, Aircraft Appearance

Republic AirwaysIndiana - Remote, IN
Hybrid

About The Position

Serves as the primary point of contact/liaison providing onboard services support, operational and financial data to one or more specific codeshare partners.

Requirements

  • Ability to interpret and consolidate data to influence decision-making.
  • Troubleshoots issues, draws conclusions and makes recommendations to address specific challenges.
  • Ability to analyze information, identify key issues and relationships, and draw logical conclusions by identifying the root causes of problems and developing solutions.
  • Proficiency with Microsoft Office computer software, with a focus on Excel and Access.
  • High school diploma or equivalent is required
  • At least 1 year experience in specialty training beyond high school in computer software, data analysis and/or front-line supervisor or equivalent work experience
  • At least 1 year experience in any combination of auditing/analyzing, airline operations, or catering/cleaning
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Able to write routine reports and correspondence
  • Able to speak effectively before groups of customers or associates of organization

Nice To Haves

  • Previous project management experience

Responsibilities

  • Serves as a primary point of contact for all codeshare partners, delivering operational excellence through performance, communication, and overall customer engagement
  • Tracks onboard services email and follows up on aircraft appearance and catering issues
  • Works with other Onboard Services associates, in a cross-training capacity, to understand all codeshare partners’ onboard service and aircraft appearance specifications
  • Performs onsite audits of both vendor and aircraft appearance items
  • Oversees Aircraft Appearance Audit team, Flight Attendants on special assignment
  • Analyzes information from audits to track and trend deficiencies and to ensure compliance
  • Facilitates bi-weekly conference calls with cleaning vendor leadership
  • Point person for renewal and updates to vendor contracts
  • Orders aircraft appearance supplies and ensures delivery to various hangar locations
  • Tracks, reviews, and measures cleaning expenditures, operational delays, galley carts, Tarmac Delay Kits
  • Works with Maintenance and Engineering departments regarding aircraft codeshare swaps and ensures cart/catering allocation and performs new aircraft acceptance checks

Benefits

  • Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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