Onboard Service Specialist, Aircraft Appearance

Republic Airways • Indiana - Remote, IN

1d • Hybrid

About The Position

Serves as the primary point of contact/liaison providing onboard services support, operational and financial data to one or more specific codeshare partners.

Requirements

• Ability to interpret and consolidate data to influence decision-making.
• Troubleshoots issues, draws conclusions and makes recommendations to address specific challenges.
• Ability to analyze information, identify key issues and relationships, and draw logical conclusions by identifying the root causes of problems and developing solutions.
• Proficiency with Microsoft Office computer software, with a focus on Excel and Access.
• High school diploma or equivalent is required
• At least 1 year experience in specialty training beyond high school in computer software, data analysis and/or front-line supervisor or equivalent work experience
• At least 1 year experience in any combination of auditing/analyzing, airline operations, or catering/cleaning
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Able to write routine reports and correspondence
• Able to speak effectively before groups of customers or associates of organization

Nice To Haves

• Previous project management experience

Responsibilities

• Serves as a primary point of contact for all codeshare partners, delivering operational excellence through performance, communication, and overall customer engagement
• Tracks onboard services email and follows up on aircraft appearance and catering issues
• Works with other Onboard Services associates, in a cross-training capacity, to understand all codeshare partners’ onboard service and aircraft appearance specifications
• Performs onsite audits of both vendor and aircraft appearance items
• Oversees Aircraft Appearance Audit team, Flight Attendants on special assignment
• Analyzes information from audits to track and trend deficiencies and to ensure compliance
• Facilitates bi-weekly conference calls with cleaning vendor leadership
• Point person for renewal and updates to vendor contracts
• Orders aircraft appearance supplies and ensures delivery to various hangar locations
• Tracks, reviews, and measures cleaning expenditures, operational delays, galley carts, Tarmac Delay Kits
• Works with Maintenance and Engineering departments regarding aircraft codeshare swaps and ensures cart/catering allocation and performs new aircraft acceptance checks

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED