Manager - Onboard Programs

United Airlines•Chicago, IL

1d•Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together.

Requirements

Bachelor's degree or 4 years of relevant work experience within Engineering disciplines, Supply Chain, Business administration, Strategy, Computer Science, or Mathematics
3+ years of relevant experience
Ability to think through technical solutions and eloquently communicate those to less technical stakeholders
Project management skills
Capable of quickly building trusting relationships
Ability to strategize, collaborate across multiple cross-functional organizations
Ability to motivate and influence leadership teams on direction and strategy
Must be legally authorized to work in the United States for any employer without sponsorship

Nice To Haves

Master's degree
3+ years of aviation experience
Working knowledge of inflight, catering processes, back-end digital technology components
Integrated process mapping experience

Responsibilities

Develop thought-partnership relationships with commercial/operating groups and Digital Technology to deliver innovative, customer-facing programs — including Digital Menus and meal Preorder — that elevate the onboard experience and drive financial and operational performance.
Manage the full project lifecycle for high-impact portfolio initiatives, including securing capital funding, authoring Business Requirement Documents (BRDs), coordinating cross-functional execution, and leading post-launch analysis and optimization.
Manage and develop a direct report through regular coaching, structured feedback, and opportunities that support technical growth and early career development
Responsibly coordinate automation and scheduling strategies from source to consumption, ensuring data integrity and accuracy of food, beverage, and amenity information across onboard platforms and customer touchpoints.
Manipulate data to drive program insights and monitor KPIs to provide ongoing pulse checks on program health, customer reception, and operational performance; translate insights into actionable recommendations for leadership and stakeholders.