Mining Onboard Specialist - MineStar

Caterpillar Inc.•Mesa, AZ

3d•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a MineStar Onboard Specialist, you’ll be the on-site, hands-on expert supporting Cat® MineStar™ Command for hauling — focused on technical support, system optimization, and collaboration. You’ll work closely with dealer personnel, customer teams, and Caterpillar engineering/product support to ensure autonomous haulage hardware and systems perform at their best. While you’ll be present in the field and actively engaged at the mine site, your primary responsibility is to guide, troubleshoot, and partner with others rather than perform the physical maintenance yourself. Command for hauling is designed to boost safety, productivity, and availability—especially in challenging or remote mining environments. You will be based at the MineStar Hub in Phoenix, Arizona, and will travel to mine sites for shift-based assignments, acting as a key link between the customer, dealer teams, and Caterpillar to drive successful system performance and adoption.

Requirements

Experience in mining technology.
Strong, practical experience with large mining equipment—mechanical and/or electrical troubleshooting on haul trucks or similar heavy mobile equipment.
Ability to work with radios, networks, and off-board communications in an industrial/mine environment.
Strong troubleshooting and field support experience.
Ability to integrate and maintain complex electronic systems on machines using schematics/models; strong diagnostic mindset.
Strong communication skills and the ability to work independently while collaborating with a broader, multi-disciplinary team.

Nice To Haves

Prior experience with Cat MineStar (onboard, implementation, product support, engineering, or application).
Degree or technical training in Electrical, Mechanical, Mechatronic, or Mining Engineering.

Responsibilities

Own onboard hardware health & availability for MineStar/Command for hauling-equipped fleet—supporting the customer’s trucks in the field.
Manage machine and system integration, ensuring onboard components, networks, and machine control systems work together as intended.
Troubleshoot field issues, document findings, and track problems through resolution in collaboration with cross-functional teams (engineering, product support, commercial).
Analyze autonomy and base machine fault data—including validating data accuracy/integrity—to support root-cause problem solving and performance improvement
Report hardware/software status and critical failures clearly and consistently, escalating when required and following proper procedures for critical system events.
Coach and mentor customer personnel and internal teammates on interaction with the Command for hauling equipment and best practices.
Present technical findings to customer maintenance and operations stakeholders in a clear, practical way.