On Site Support Technician

TEKsystems•Mount Crawford, VA

5d•$28 - $32•Onsite

About The Position

This is an temporary coverage position with the potential to be extended. We are seeking a Level 3 On-Site Support Technician to provide advanced, hands-on technical support for end users in a fast-paced environment. This position will focus on desktop support, hardware and software troubleshooting, escalated technical issues, and delivering a strong customer experience. The ideal candidate will have a solid desktop support experience, strong troubleshooting skills, and the ability to work independently while also serving as an escalation point and resource for other technicians.

Requirements

Strong hands-on desktop support and technical troubleshooting experience.
Experience supporting Windows operating systems and Microsoft Office.
Strong knowledge of computer hardware, SSDs, peripherals, and general break/fix support.
Experience with Active Directory.
Experience with ServiceNow or similar IT service management/ticketing tools.
Experience with Intune and/or Autopilot.
Working knowledge of PowerShell.
Understanding of TCP/IP and basic networking concepts.
Experience troubleshooting hardware, software, and connectivity issues.
Strong documentation and ticket-management skills.
Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Ability to prioritize multiple issues in a fast-paced environment.
Ability to work independently as well as collaboratively with a technical support team.

Nice To Haves

Experience with SAP
VMware/vSphere
Cisco routers and switches
Server hardware and basic server support
SAN/NAS storage technologies
RAID and I/O technologies
Software deployment and imaging tools
ITIL-based environments
Microsoft, ITIL, networking, or related technical certifications are a plus.

Responsibilities

Provide hands-on desktop support for laptops, desktops, mobile devices, printers, and peripheral equipment.
Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
Serve as an escalation point for more complex end-user support issues.
Support Windows operating systems and Microsoft Office applications.
Install, configure, upgrade, and maintain hardware and software.
Support device imaging, deployment, and workstation setup.
Work with Active Directory for user and device support.
Use ServiceNow or similar ticketing systems to document, track, and resolve support requests.
Support Intune and Autopilot within the desktop environment.
Use PowerShell and other diagnostic tools to assist with troubleshooting.
Assist with software deployments, upgrades, and technology rollouts.
Perform hardware break/fix support and preventative maintenance.
Troubleshoot basic TCP/IP, network connectivity, and related infrastructure issues.
Document troubleshooting steps, resolutions, and technical procedures.
Communicate status and expectations clearly with end users and internal teams.
Follow established SLAs and escalation procedures.
Assist with higher-volume help desk support when required.
Provide guidance and support to junior technicians and help onboard new team members.
Participate in projects and other technology initiatives as assigned.