On-Site Support Technician

Nexus Technologies • St. Michaels, MD

19h • Onsite

About The Position

This on-site Support Technician role leverages technical expertise in a dynamic hospitality technology environment, directly impacting client success through innovative problem-solving. You will work with cutting-edge systems, including Microsoft Azure and Office 365, VMware, and Cisco networks, while developing specialized knowledge in hospitality applications and PCI compliance. This role offers a blend of technical challenges and client relationship management, allowing you to see the direct impact of your work and build valuable industry-specific expertise.

Requirements

• Knowledge of computers, servers, and networks
• Knowledge of Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
• Knowledge of VMWare
• Knowledge of Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)
• Ability to communicate effectively and provide exceptional customer service.

Nice To Haves

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Advanced understanding of DHCP, DNS, and IP protocols.

Responsibilities

• Communicate regularly with clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Effectively act as liaison between hotel customers and our teams.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and provide exceptional customer service to our entire hotel portfolio.

Benefits

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed