IS Customer Support Technician - On Site
About The Position
Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.
Requirements
- 2 years Experience in technical support or at least one current certification in technology related field
- Experience using Knowledge management tools
Nice To Haves
- Associate's Degree in IT or IT related equivalent
- Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline
- Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA
Responsibilities
- Resolve caregivers' issues
- Fulfill requests for information technology services
- Facilitate technical project deployments
- Deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers
- Maintain a focus on positive customer service experience
- Perform tasks outlined in Associate End User Support Technician
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
