On-site Support Technician

RoomReady•Boston, MA

23h•$70,000 - $85,000•Onsite

About The Position

The Embedded Support Technician will primarily serve as a dedicated technical resource for the assigned client. In this highly visible, customer-facing role, the Embedded Support Tech will execute solid customer service skills while acting as a liaison between the client and the equipment. The ideal candidate will do whatever it takes to ensure optimal performance of AV and related equipment for meetings and events, apply proficient problem-solving skills to effectively troubleshoot and resolve technical issues in a prompt and courteous manner, and help guarantee an overall seamless and positive client experience. We are seeking a qualified candidate for this role based in the Boston, Massachusetts area. The position is mainly located on-site in Boston and may require up to 20% travel to additional locations within the Boston metro region and neighboring states. About Us RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily by providing an avenue to execute our innovative solutions. RoomReady has 6 Core Values that we look for in every candidate: Care Deeply- listen to learn, engage in debate, be civil, do more Hustle Smart- do and think versus do or think Use Common Sense- solve problems with simple, practical ideas Own It- be eager, ask questions, learn from mistakes, do what you say you will do Help Others- be deliberate about helping others, always do what is right Stay Grateful- find joy and approach every situation as an opportunity RoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at: Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day

Requirements

excellent communication skills
a strong AV technical aptitude
work well under pressure
highly adaptable to change
High school diploma or GED required.
Minimum of 3 years of experience in customer service role.
2+ years’ experience in the AV industry in a support or installer role
2+ years’ experience with video signal path, and audio signal path
2+ Years’ experience with wireless microphone technology

Nice To Haves

Bachelor’s degree in Communications or related field a plus.

Responsibilities

Executes positive interactions to preserve the client relationship in support of client retention.
Develops and maintains a comprehensive understanding of new or existing customer service policies and procedures.
Helps clients realize the full potential of products in use and act as a liaison between the client and customer service/client support specialist.
Provides physical set-up services including but not limited to: equipment set-up; connect mixers to audio splitter/equipment for sound adjust volumes; pair frequency; perform sound checks
Troubleshoots AV signal path issues, VTC issues, and or other equipment issues.
Provides end-user instruction, guidance, and/or support in user-operation of products.
Performs routine preventative maintenance checks and services to audiovisual systems including software/firmware updates, as needed.

Benefits

3 outstanding medical plans to choose from and one plan is FREE – plus FREE Dental and Vision coverage for our employees!
3 weeks of paid leave
401k Match
Paid Maternity Leave
Awesome people
Profit Sharing
low cost/or free employee medical
employer full paid dental
vision
a 401(k) option
Paid time off
paid holidays