IT On-Site Support Technician

Essity•Cherokee, AL

1d•Onsite

About The Position

Essity is currently searching for an IT On-Site Support Technician. This position will be based out of our Barton location. This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues. Must be located in Barton, AL. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is so, we'd love to talk.

Requirements

Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire
Two - Five (2-5) years desktop experience in Information Technology
Solid understanding of Microsoft Windows Operating Systems and Microsoft Office
Requires sound working knowledge in personal computing environment
Desire to provide the highest levels of service to customers
Above average communication skills, verbal and written
Great interpersonal skills
Good problem solving, decision making, resolution, and organizational skills
Ability to lift up to 50 pounds
Occasional after hours and on-call support required

Nice To Haves

Understanding of ITIL best practices preferred

Responsibilities

Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
Support managing local servers and networks in collaboration with global IT teams
Processing and taking ownership of tickets from customers
Administration of IT assets (hard- and software)
Training and education of users in relation to IT workplace and collaboration tools
Project Management as well as Vendor Management
Contributing to improvement of IT services and knowledge databases
Supporting local applications (where applicable and in line with global policies)
Following (internal and external) audit requirements

Benefits

Competitive annual salary + annual incentive bonus + benefits
United Healthcare PPO
EyeMed Vision Insurance
Delta Dental Insurance
Wellness program provided through Rally Healthcare
Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees