Customer Support Analyst (On-Site)

Toyota Industries Corporation•Indianapolis, IN

12h•Onsite

About The Position

Customer Support Analyst works primarily with Premier customers to provide a premium level of support to the customer when needed. This includes testing, documentation, and training the internal team. When there is not an immediate need at the premium customer sites, there will be an expectation to help support the internal operations team with any technical issues. This position will be based on-site at a customer location in Mooresville, IN.

Requirements

Bachelor of Science, Bachelor's degree in Business or Computer Science.
2+ years of experience writing and executing MS SQL queries
Strong analytical skills
Excellent verbal and written communication skills
Enjoys working in the software development and automation technology field
Strong sense of customer service
Team player
Excellent problem solving capability (business and technical)
Must be able to work long-term without the need of sponsorship
Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Responsibilities

Write and execute MS SQL queries
Manage all change management per standards for Exacta software bug fixes and promotes
Create/manage the change through the Exacta system with approvals etc.
Test and request internal TAL Software resources as needed for software testing of any changes and fixes to Exacta. Work with the customer to make sure that valid testing has been completed and verified.
Schedule time to install the approved tested changes into production.
Troubleshoot software and drivers for printers used by the Exacta Suite.
Troubleshoot local printing for all pack stations, manifest stations and office stations that label printers to print from the Exacta applications.
Troubleshoot root cause of isolated PC issues for all Exacta stations mentioned above.
Communicate with TAL Software Customer Support.
Log all tickets to TAL Software Support that need additional assistance for resolution using the online ticketing system.
Meet requirements of Customer Support contract.
Set up application configuration for a project's modules once the Deployment Specialist has created the project's environment.
Gather warehouse configuration from the project manager and set up customer's information on products, locations, zones, etc. within the test environment.
Interface with the Project Manager and QA team to validate that configurations are working as desired in the project test environment and ensure satisfaction.
Track issues found in testing in TFS with work items following existing processes.
Solicit feedback from the Operations team on set-up improvements to help facilitate and streamline implementations and submits to the Project Manager. The goal is to shorten the implementation timeline and improve the quality of the initial install.
Assist the QA group in their efforts as needed to develop test plans and perform testing.
Be an integral participant in testing, debugging, and supporting the Project team through the implementation phase.