IS Customer Support Technician - On Site

Providence • Portland, OR

2d • Onsite

About The Position

Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in End User Support Technician. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 2 years' experience in technical support or at least one current certification in technology related field
• Experience using Knowledge management tools

Nice To Haves

• Associate's Degree in IT or IT related equivalent
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA

Responsibilities

• Resolve caregivers' issues
• Fulfill requests for information technology services
• Facilitate technical project deployments
• Deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers
• Maintain a focus on positive customer service experience
• Perform tasks outlined in End User Support Technician

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
• Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits.
• Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree