Analyst, On-Site Support

Yazaki • El Paso, TX

3d • Onsite

About The Position

The IT analyst position performs daily activities needed to manage IT services and support infrastructure (e.g., facilities management) to ensure the overall success of operations. Addresses incidents and requests from users while coordinating with the service desk to identify and mitigate issues pertaining to the IT infrastructure and systems. Focuses on the day-to-day activities to maintain stability within service operations.

Requirements

• Six (6) months experience supporting end users and end points
• Excellent communication and customer service
• Thorough knowledge of Windows and Microsoft Office 365
• Familiar with enterprise level tools such Active Directory and/or SCCM/MECM/MEM
• Demonstrated knowledge of endpoint troubleshooting, diagnostics, and repair (Computers, printers, etc).
• Familiar with Service Now or any other ITSM tool/ticketing system for incident management
• Efficient self-starter and multi-tasker with the ability to work both independently and collaboratively with colleagues and end users
• Candidates must have unrestricted authorization to work in the United States now and in the future.

Nice To Haves

• A technical or business degree with a concentration in information systems preferred.
• Label printers and handheld scanners are a plus.
• Bilingual skills are preferred - Spanish

Responsibilities

• Addresses incidents opened and assigned by the Service Desk and/or end users until they are complete
• Oversees operational support to ensure that problems are resolved in a timely and effective manner
• Helps users to access information and resources pertaining to their function and to utilize building technology efficiently
• Escalates to supervisors and tiered support regarding user and stakeholders needs when unable to resolve issues alone
• Basic training to end users on equipment support and software tools.
• Support minor technical installations (racking equipment, network cabling, etc)
• Review and control the inventory of hardware and software at responsible sites to provide information for use and budgeting
• Provide preventive maintenance to IT equipment at responsible sites
• Maintain 5S on all the responsible areas (Host Room, Storage Room, etc)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree