FusionPKG Onsite Operations Specialist
About The Position
The On-Site Operations Specialist supports contract manufacturing relationships and operational execution across a limited network of manufacturing partners. The role is a service-oriented link between FusionPKG’s internal cross-functional teams and external manufacturing partners, helping ensure service reliability, cost efficiency, and quality compliance. The specialist provides partners with timely information, operational support, and quality guidance so they can deliver reliable service and product quality. The position provides on-site operational support to contract manufacturers, helps resolve production, shipping, receiving, inventory, and data issues, and facilitates the accurate exchange of samples, artwork, specifications, and other production information. It also serves as an on-site contact for Quality Assurance, Regulatory, and R&D, supporting quality alignment, investigations, change control, and continuous improvement. The specialist builds collaborative relationships with internal and external stakeholders and supports shared business objectives.
Requirements
- A driver’s license.
- Organized and proactive approach to supporting cross-functional projects and operational requirements.
- Experience with SAP, Oracle, Dynamics, Salesforce, or similar ERP and reporting tools.
Nice To Haves
- Bachelor’s degree in supply chain, Engineering, Operations Management, Business Administration, or a related field.
- Three years of experience in contract manufacturing, filling, blending, packaging, supply chain, or manufacturing operations.
- Experience in Cosmetics, Beauty, Personal Care, Consumer Packaged Goods (CPG), or related industries.
- Aptitude and willingness to grow in manufacturing operations, quality processes, supply chain processes, and external partner relationships.
- Ideally located in the Paramus, NJ area for flexible attendance between the Fusion Lab in Paramus, NJ and local contract manufacturers.
Responsibilities
- Serve as the on-site contact for assigned contract manufacturing partners.
- Support the Associate Manager of Operations and Logistics Manager with on-site resolution of production, shipping and receiving, inventory, and data-discrepancy issues.
- Ensure contract manufacturing partners receive timely, accurate, and actionable information needed to execute production.
- Turn over packaging and formulation samples in person for quotation and operational feasibility confirmation.
- Review final artwork files in person before component production.
- Provide contract manufacturers with regular updates about packaging or artwork changes that may affect production.
- Provide physical and digital IQC standards.
- Facilitate timely turnover of line-trial specifications and final fill and assembly specifications.
- Accurately document information provided to contract manufacturers and FusionPKG teams in the FusionPKG Salesforce system.
- Escalate and support rapid communication and resolution of manufacturing constraints, supply interruptions, quality concerns, and operational risks.
- Proactively provide manufacturing partners with updates and documents within lead time, and champion timely responses to their questions and roadblocks.
- Serve as the on-site contact for Quality Assurance, Regulatory, and R&D.
- Collaborate with FusionPKG and contract manufacturer Quality teams to align quality processes, required documents, and expectations.
- Collaborate with FusionPKG Lab and Regulatory teams to promptly and completely address questions and follow-ups for the contract manufacturer R&D Lab.
- Partner with Quality and Manufacturing teams at FusionPKG and contract manufacturers to investigate product deviations, non-conformances, customer complaints, audit findings, and out-of-specification results.
- Partner with Quality teams during escalation events to minimize business disruption and customer impact.
- Support change-control processes involving formulations, packaging components, raw materials, manufacturing processes, and specifications.
- Promote quality ownership, compliance, operational excellence, and continuous improvement across the external manufacturing network.
- Build and maintain collaborative relationships with key internal and external stakeholders.
- Support cross-functional teams and contract manufacturers in achieving shared business objectives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
