FusionPKG Technical Onsite Operations Specialist
About The Position
The FusionPKG Technical Onsite Operations Specialist supports contract manufacturing relationships and operational execution across a limited network of contract manufacturing partners. This service-focused role connects FusionPKG’s internal cross-functional teams with external manufacturing partners to promote service reliability, cost efficiency, and quality compliance. The specialist is expected to be collaborative, conscientious, organized, and proactive in ensuring partners have the information, support, and quality guidance needed to deliver strong service and product quality. The role serves as an on-site contact for assigned manufacturing partners and supports production, shipping and receiving, inventory, quality, compliance, and partner communications. It is not remote. The candidate is ideally located in the Paramus, New Jersey area to allow flexible attendance at the Fusion Lab and local contract manufacturers.
Requirements
- Valid driver's license.
- Organized and proactive in supporting cross-functional projects and operational requirements.
- Experience with SAP, Oracle, Dynamics, Salesforce, or similar ERP and reporting tools.
Nice To Haves
- Bachelor’s degree in supply chain, engineering, operations management, business administration, or a related field.
- Three years of experience in contract manufacturing, filling, blending, packaging, supply chain, or manufacturing operations.
- Experience in cosmetics, beauty, personal care, consumer packaged goods (CPG), or related industries.
- Aptitude and willingness to grow in manufacturing operations, quality processes, supply chain processes, and external partner relationships.
- Located in the Paramus, New Jersey area for flexible attendance between the Fusion Lab and local contract manufacturers.
Responsibilities
- Serve as the on-site contact for assigned contract manufacturing partners.
- Support the Associate Manager of Operations and Logistics Manager with on-site resolution of production, shipping and receiving, and inventory roadblocks or data discrepancies.
- Ensure manufacturing partners receive timely, accurate, and actionable information needed to execute production.
- Turn over packaging and formulation samples in person for quotation and operational feasibility confirmation.
- Review final artwork files in person before component production and communicate packaging or artwork updates that could affect production.
- Provide physical and digital IQC standards and facilitate timely turnover of line-trial specifications and final fill and assembly specifications.
- Accurately document information shared with contract manufacturers and FusionPKG teams in the FusionPKG Salesforce system.
- Escalate and support rapid communication and resolution of manufacturing constraints, supply interruptions, quality concerns, and operational risks.
- Provide proactive updates and documents to manufacturing partners within lead times and champion timely responses to partner questions and roadblocks.
- Serve as the on-site contact for Quality Assurance, Regulatory, and R&D.
- Collaborate with FusionPKG and contract manufacturer Quality teams to align quality processes, required documents, and expectations.
- Coordinate with FusionPKG Lab and Regulatory to ensure CM R&D Lab questions and follow-ups are addressed quickly and completely.
- Partner with Quality and Manufacturing teams to investigate product deviations, non-conformances, customer complaints, audit findings, and out-of-specification results.
- Partner with Quality teams during escalation events to minimize business disruptions and customer impact.
- Support change control processes involving formulations, packaging components, raw materials, manufacturing processes, and specifications.
- Promote quality ownership, compliance, operational excellence, and continuous improvement across the external manufacturing network.
- Build and maintain collaborative relationships with internal and external stakeholders.
- Support cross-functional teams and contract manufacturers in achieving shared business objectives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
