Onsite Specialist

CTI • Richmond, VA

9d • Onsite

About The Position

CTI has been a leading AV provider since we began in 1988. Our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and understand the importance of fantastic customer service, you could be a great fit at CTI. We have developed a collaborative and energetic working environment where talented AV professionals bring their passion for technology to work every day. This creative atmosphere allows us to deliver innovative audio visual and collaboration solutions for our clients while supporting each other as a team. What are we looking for? We are looking for an On-Site AV Support Technician whose attitude, technical expertise, and work ethic will embody our mission to provide a fantastic customer experience. This individual will serve as a dedicated on-site resource responsible for supporting, maintaining, troubleshooting, and optimizing a variety of audio visual and collaboration technologies. The ideal candidate is dependable, customer-focused, and technically proficient. They enjoy solving problems, working directly with end users, and managing AV environments that support critical business operations. If this sounds like you, CTI will provide the training, support, and the tools necessary to help you succeed. These responsibilities will give you an idea, but not a full picture of what you will do as an On-Site AV Support Technician as we work to embrace and capitalize on our employees' strengths:

Requirements

• 3+ years of experience supporting audio visual, unified communications, or related technologies.
• Experience troubleshooting and supporting conference room AV systems.
• Knowledge of video conferencing platforms and collaboration technologies.
• Experience providing customer-facing technical support in an enterprise environment.
• Understanding of preventative maintenance practices and service documentation.
• Ability to diagnose technical issues and escalate appropriately when necessary.
• Strong problem-solving, organizational, and communication skills.
• You are willing to fearlessly embrace company culture.
• You can work independently with minimal supervision while remaining a collaborative team player.
• You have strong customer service skills and enjoy working directly with end users.
• You are proactive, organized, and capable of managing multiple priorities.
• You possess strong verbal and written communication skills.
• You enjoy troubleshooting technical challenges and finding practical solutions.
• You maintain a professional presence and represent CTI positively to clients.

Nice To Haves

• Familiarity with control systems, video walls, IPTV systems, and related AV technologies preferred.
• CTS certification preferred but not required.
• Experience supporting executive meeting spaces, control rooms, or mission-critical AV systems is a plus.

Responsibilities

• Provide dedicated on-site technical support for audio visual and unified communications systems.
• Serve as a first and second-level responder for AV, conferencing, IPTV, Barco video wall, and control room technologies.
• Troubleshoot system issues and coordinate resolution with CTI's Help Desk and Managed Services teams.
• Support and facilitate audio and video conferencing meetings as needed.
• Perform preventative maintenance on supported AV systems and maintain service records.
• Monitor system performance and proactively identify opportunities for improvements and technology updates.
• Assist with system changes, upgrades, additions, and new technology implementations.
• Coordinate with internal teams and client stakeholders regarding service requests, maintenance activities, and project updates.
• Maintain accurate documentation, maintenance schedules, and service reports.
• Assist with the setup, operation, and support of conference rooms, meeting spaces, and special events.
• Support remote troubleshooting efforts and collaborate with CTI technical resources to resolve complex issues.
• Provide outstanding customer service while ensuring technology systems remain operational and reliable.
• Perform other related duties as assigned.

Benefits

• A competitive base salary (DOE)
• Employer matched medical and dental insurance (available after 60 days of employment)
• Employer matched 401(k) after 6 months of employment
• Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, plus three floating holidays available upon first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house
• Cell phone reimbursement plan
• Long and Short-Term Disability 100% paid by CTI

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed