T2 Onsite Specialist

CTI • Nocatee, FL

4d • Onsite

About The Position

CTI is seeking a Tier 2 On Site Specialist to provide a fantastic customer experience through support for audiovisual (AV) systems. The role provides on-site and remote support, resolves Tier 2 incidents, and coordinates specialized AV support. The specialist works with customers, manufacturers, and Tier 3 support to address technical issues, and provides customer training and meeting services. CTI provides training and support in a collaborative work environment.

Requirements

• Customer service experience is required.
• Strong verbal and written communication skills.
• Ability to work independently with minimal guidance and ask appropriate questions when help is needed.
• Eagerness to learn and readiness to address a range of situations.

Nice To Haves

• AVIXA CTS-I Certification.
• Passion for AV and aptitude for solving AV problems.

Responsibilities

• Provide on-site and remote support for AV systems.
• Resolve Tier 2 incident tickets through break/fix work and repair or replacement.
• Coordinate specialized support activities, including firmware updates, system optimization, and resolution of AV equipment issues.
• Collaborate with manufacturers on complex platform-level issues and coordinate with Tier 3 support when necessary.
• Provide customer training and meeting services.
• Develop just-in-time learning materials.

Benefits

• Competitive base salary.
• Employer-matched medical and dental insurance, available after 60 days of employment.
• Employer-matched 401(k) up to 3%, available after 6 months of employment.
• Eligibility for a results-oriented incentive-plan bonus after 3 months of employment.
• Graduated PTO program.
• All major holidays off and three floating holidays, available from the first day of employment.
• Special gifts for significant life events.
• Cell phone reimbursement plan.
• Long- and short-term disability insurance fully paid by CTI.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed