Customer Support Technician (T2)
About The Position
The Customer Support Technician (T2) performs standard Tier I procedures, including wafer measurement, and independently carries out preventative maintenance and wet cleans. The technician assists senior engineers with corrective maintenance, disassembles, cleans, and rebuilds kits as part of kit management quality, and learns diagnostic techniques and the use of documentation and test equipment with assistance. The role diagnoses and resolves basic technical problems while applying best known methods, using knowledge management systems, and following intellectual property guidelines. The technician represents Applied Materials to customers by providing professional customer service, maintaining a neat and orderly work area, and demonstrating a positive attitude in challenging customer situations. The role complies with all safety procedures and consistently demonstrates safety as a value. It has no supervisory responsibilities and impacts the quality of the technician’s own work.
Requirements
- Developed analytical skills and the ability to apply scientific methods to a variety of activities.
- Good understanding of how the team integrates with others.
- Ability to recognize and solve typical problems in the work area without supervisory approval, selecting solutions from established operating procedures and/or scientific methods.
- Communication skills to exchange information.
Responsibilities
- Perform standard Tier I procedures, including wafer measurement.
- Perform preventative maintenance and wet cleans independently.
- Assist senior engineers with corrective maintenance as needed.
- Disassemble, clean, and rebuild kits as part of kit management quality.
- Learn and apply diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
- Diagnose and resolve basic technical problems.
- Strive to perform best known methods, use knowledge management systems, and follow intellectual property guidelines.
- Represent Applied Materials to customers and provide professional customer service.
- Maintain a neat and orderly work area and demonstrate a positive attitude in less than optimal customer situations.
- Comply with all safety procedures and consistently demonstrate safety as a value.
Benefits
- Comprehensive benefits package
- Potential eligibility for participation in a bonus program
- Potential eligibility for a stock award program, as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
