Customer Support Technician (T2)
About The Position
Applied Materials is seeking a Customer Support Technician (T2) to perform standard Tier I procedures, including wafer measurement, and provide technical support for customer equipment. The technician performs preventative maintenance and wet cleans independently, assists senior engineers with corrective maintenance as needed, and disassembles, cleans, and rebuilds kits as part of kit management quality. With assistance from senior engineers, the technician learns and applies diagnostic techniques and uses documentation and test equipment to diagnose and resolve basic technical problems. The role requires following best-known methods, using knowledge management systems, and complying with intellectual property guidelines and safety procedures. The technician represents Applied Materials to customers, maintains a professional demeanor and an orderly work area, and demonstrates positive customer-service behavior, including in less-than-optimal situations. The role has no supervisory responsibilities and impacts the quality of the technician’s own work. The position is full-time and regular, based in Bloomington, Minnesota, with no travel or relocation eligibility. The stated salary range is $20.00–$27.50. The company describes a supportive work culture and comprehensive benefits; candidates may also be eligible for bonus and stock-award programs, as applicable.
Requirements
- Developed analytical skills and the ability to apply scientific methods to perform a variety of activities.
- Good understanding of how the team integrates with others.
- Ability to recognize and solve typical problems in the work area without supervisory approval, selecting solutions from established operating procedures and/or scientific methods.
- Communication skills sufficient to exchange information.
- Consistently comply with safety procedures.
Responsibilities
- Perform standard Tier I procedures, including wafer measurement.
- Perform preventative maintenance and wet cleans independently.
- Assist senior engineers with corrective maintenance as needed.
- Disassemble, clean, and rebuild kits as part of kit management quality.
- Learn and apply diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
- Diagnose and resolve basic technical problems.
- Strive to perform best-known methods (BKMs) and use knowledge management systems.
- Follow intellectual property guidelines and all safety procedures.
- Represent Applied Materials to customers and maintain professional customer-service behavior.
- Maintain a neat and orderly work area and demonstrate a positive attitude in challenging customer situations.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program, as applicable
- Potential eligibility for a stock award program, as applicable
- Support for personal and professional growth and employee health and wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
