On Demand Operations Supervisor

CookUnity•New York, NY

13d•Onsite

About The Position

The On Demand Operations Supervisor supports daily operations and administrative oversight at one of CookUnity’s NYC locations. This role combines hands-on operational leadership with platform, reporting, and compliance support to ensure smooth execution across food operations, ordering channels, and operational controls. It is suited to someone who enjoys owning their work, working independently, and growing within operations. The position includes reheating, packaging, and fulfilling meals to CookUnity quality and food safety standards; independently opening and closing the location; maintaining cleanliness and compliance; managing POS and third-party delivery orders; supporting ordering platforms; and assisting with operational reporting, financial tracking, inventory, documentation, onboarding, and special projects.

Requirements

Experience in food service, operations, fulfillment, or a related field.
Familiarity with POS systems and third-party delivery platforms.
Strong organizational, communication, and problem-solving skills.
Ability to work independently with minimal supervision.
Flexibility to work evenings and weekends.
Ability to stand for extended periods and lift up to 50 lbs.
Must be at least 18 years old and authorized to work in the U.S.
Valid New York Food Handler’s Certification.

Nice To Haves

Experience with inventory management, reporting, or cost tracking.
Interest in long-term growth within operations or multi-site environments.

Responsibilities

Reheat, package, and fulfill meals in accordance with CookUnity quality and food safety standards.
Open and close the location independently and ensure daily operational readiness.
Maintain cleanliness, organization, and compliance with food safety and sanitation requirements.
Manage POS and third-party delivery orders for accurate and timely fulfillment.
Monitor and support ordering platforms, including Toast, DoorDash, UberEats, Grubhub, ezCater, B2B, and other channels.
Review customer feedback, platform performance, and basic operational reporting.
Support weekly financial tracking, reconciliations, and expense reporting.
Assist with inventory counts, waste tracking, and controllable cost oversight.
Support Too Good To Go, B2B, and Fraîche operations as needed.
Troubleshoot operational issues and prioritize tasks during shifts.
Support documentation management, compliance tracking, and SOP updates.
Assist with onboarding, training, pilots, and special operational projects.