On Demand Coordinator

Axis Portable Air • Ashburn, VA

7h • $24 - $33 • Onsite

About The Position

The On Demand Coordinator supports sales activity, daily dispatch and scheduling, safety and compliance, and customer contract management. The role is primarily branch-based and works closely with sales, operations, accounts receivable, and finance teams. It also supports local sales staff and customer relationships, with regional travel possible for support and training. During peak seasons or emergencies, the coordinator may work in the field alongside the team and load, deliver, and install equipment at customer sites; this may involve long drives or overnight stays.

The position has a regular schedule and requires on-call availability, including nights, weekends, and holidays. Workload may increase during peak seasons and weather-related emergencies. The role offers an hourly pay range of $24.00–$32.50 based on experience, performance bonus opportunities, and overtime opportunities.

Requirements

• At least 1 year of experience in operations, dispatch, or a leadership role in HVAC, mechanical, or service-based industries, or at least 1 year of experience as a field HVAC technician.
• Proven ability to manage dispatch, scheduling, and resource allocation to meet customer demands and team productivity goals.
• Strong communication, problem-solving, and customer relationship skills.
• Highly detail-oriented with strong multitasking and organizational skills.
• Proficiency in Microsoft Office and operational software.
• Understanding of safety regulations and compliance.
• Valid driver's license with a clean 5-year driving history.
• Ability to obtain and maintain a DOT medical card.
• Availability for on-call shifts, including nights, weekends, and holidays.
• Willingness to travel regionally and, at times, load, deliver, and install equipment, including long drives or overnight stays.
• Strong desire to deepen expertise in contract management, branch management, HVAC service, and leadership responsibilities.

Nice To Haves

• Familiarity with HVAC or mechanical equipment.

Responsibilities

• Create quotes and proposals when needed and communicate estimated arrival times to salespeople to keep customer scheduling updated.
• Organize meetings between sales and operations for complex projects.
• Schedule and dispatch routes, respond promptly to customer requests, and maximize team productivity and resource allocation.
• Enforce safety protocols, maintain a safe working environment, and lead weekly safety training.
• Manage customer contracts in company systems and ensure their accuracy, working with accounts receivable and finance teams when needed.
• Load, deliver, and install equipment at customer sites for emergencies or scheduled events.
• Support local sales staff, customer satisfaction, and client relationships.
• Provide regional support and training as needed.
• Work alongside the field team during peak periods to meet customer demands and keep schedules on track.

Benefits

• $10,000 in annual profit units through the Team Ownership Program.
• Performance bonus opportunities and shared monthly bonuses.
• Overtime opportunities.
• Medical, dental, vision, and short-term disability insurance, with 100% of monthly premiums covered for full-time employees.
• Capped monthly premium costs for employees requiring dependent or family coverage.
• Two weeks of paid time off annually, increasing with tenure.
• Eligibility to participate in the 401(k) plan from day one, with company matching up to 5% of contributions.
• $50,000 in company-paid life insurance.
• Career paths and advancement opportunities, including opportunities to lead a team, manage a branch, move to another department or role, or relocate to another Axis office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed