On-Demand Coordinator

Axis Portable Air•Fort Worth, TX

5h•$24 - $33•Onsite

About The Position

The On-Demand Coordinator supports sales and operations by preparing quotes and proposals, communicating estimated arrival times, and coordinating meetings for complex projects. The role manages daily dispatch and scheduling, handles customer requests, and allocates resources to maintain team productivity. It also maintains customer contracts in company systems and may coordinate with accounts receivable and finance teams. The coordinator helps maintain a safe workplace, enforces safety protocols, and leads weekly safety training. The role is primarily branch-based and customer-facing, with possible regional travel for support and training. During peak periods, the coordinator may work alongside the field team loading, delivering, and installing equipment at customer sites. Some assignments may involve long drives or overnight stays. The position has a regular schedule, but requires on-call availability, including nights, weekends, and holidays. Workload may increase during peak seasons and weather-related emergencies. Axis offers profit units, incentive opportunities, career growth, and a benefits package for full-time employees.

Requirements

At least 1 year of experience in operations, dispatch, or a leadership role in HVAC, mechanical, or service-based industries, or at least 1 year of experience as a field HVAC technician.
Proven ability to manage dispatch, scheduling, and resource allocation to meet customer demands and team productivity goals.
Strong communication, problem-solving, and customer relationship skills.
Highly detail-oriented with expert multitasking ability.
Proficiency in Microsoft Office and operational software.
Understanding of safety regulations and compliance.
Valid driver's license and a clean 5-year driving history.
Ability to obtain and maintain a DOT medical card.
Strong desire to deepen expertise in contract management, branch management, HVAC service, and leadership responsibilities.
Availability for required on-call shifts, including nights, weekends, and holidays.
Ability to travel as required, including long drives and occasional overnight stays.

Nice To Haves

Familiarity with HVAC or mechanical equipment.

Responsibilities

Create quotes and proposals as needed.
Communicate estimated arrival times to salespeople to keep customer scheduling updated.
Organize meetings between sales and operations for complex projects.
Own daily route scheduling and dispatch.
Respond to customer requests promptly and efficiently while maximizing team productivity and resource allocation.
Enforce safety protocols and lead weekly safety training.
Manage customer contracts in company systems and ensure their accuracy, coordinating at times with accounts receivable and finance teams.
Load, deliver, and install equipment at customer sites for emergencies or scheduled events.
Support local sales staff and help maintain customer satisfaction and client relationships.
Provide regional support and training as required.
Work alongside the field team during peak periods to meet customer demands and maintain schedules.

Benefits

Annual $10,000 in profit units through the Team Ownership Program.
Performance bonus opportunities and shared monthly bonuses, with additional incentive programs.
Medical, dental, vision, and short-term disability insurance premiums fully covered for full-time employees.
Monthly premium costs capped for employees requiring dependent or family coverage.
Two weeks of paid time off annually, increasing with tenure.
Eligibility to participate in the 401(k) plan from day one, with company matching up to 5% of contributions.
$50,000 in company-paid life insurance.
Career paths and advancement opportunities, including opportunities to lead a team, manage a branch, move to another department or role, or relocate to another Axis office.

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