On-Demand Coordinator

Axis Portable Air • Romeoville, IL

5h • $24 - $33 • Onsite

About The Position

The On-Demand Coordinator supports sales activity, daily dispatch, safety and compliance, contract management, and equipment loading, delivery, and installation. The role is primarily based at a branch and supports local sales staff, with regional travel possible for support and training. During peak periods, the coordinator may work alongside the field team to meet customer needs and maintain schedules. The position has a regular schedule but requires on-call availability, including nights, weekends, and holidays. Workload may increase during peak seasons and weather-related emergencies. Loading, delivering, and installing equipment at customer sites may involve long drives or overnight stays.

The role offers $24.00–$32.50 per hour based on experience, performance bonus opportunities, and overtime opportunities. Axis also describes annual profit units through its Team Ownership Program, incentive programs and shared monthly bonuses, career growth and advancement opportunities, and a benefits package for full-time employees.

Requirements

• At least 1 year of experience in operations, dispatch, or a leadership role in HVAC, mechanical, or service-based industries, or at least 1 year of experience as a field HVAC technician.
• Proven ability to manage dispatch, scheduling, and resource allocation to meet customer demands and team productivity goals.
• Strong communication, problem-solving, and customer relationship skills.
• Highly detail-oriented with expert multitasking ability.
• Proficiency in Microsoft Office and operational software.
• Understanding of safety regulations and compliance.
• Valid driver's license with a clean 5-year driving history.
• Ability to obtain and maintain a DOT medical card.
• Strong desire to deepen expertise in contract management, branch management, HVAC service, and leadership responsibilities.

Nice To Haves

• Familiarity with HVAC or mechanical equipment.

Responsibilities

• Create quotes and proposals as needed.
• Communicate estimated arrival times to salespeople to keep customer scheduling updated.
• Organize meetings between sales and operations for complex projects.
• Schedule and dispatch routes, handle customer requests promptly and efficiently, and maximize team productivity and resource allocation.
• Enforce safety protocols, maintain a safe working environment, and lead weekly safety training.
• Use company systems to manage customer contracts and ensure their accuracy, coordinating at times with company accounts receivable and finance teams.
• Load, deliver, and install equipment at customer sites for emergency needs or scheduled events.
• Support local sales staff and customer satisfaction, strengthening client relationships.
• Travel for regional support and training as needed.
• Work alongside the field team during peak season when needed to meet customer demands and maintain schedules.
• Provide on-call coverage, including nights, weekends, and holidays, and step in to meet customer needs when necessary.

Benefits

• Annual $10,000 in profit units through the Team Ownership Program.
• Performance bonus opportunities, incentive programs, and shared monthly bonuses.
• Career paths, advancement opportunities, and potential relocation to another Axis office.
• 100% of monthly premiums covered for full-time employees' medical, dental, vision, and short-term disability insurance.
• Capped monthly premium costs for employees requiring dependent or family coverage.
• Two weeks of paid time off annually, increasing with tenure.
• Eligibility to participate in the 401(k) plan from day one, with company matching up to 5% of contributions.
• $50,000 in company-paid life insurance.
• Overtime opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed