On-Call Transportation Accessibility Specialist

MTM Transit • Washington, DC

1d • Onsite

About The Position

The On-Call Transportation Accessibility Specialist, also referred to as an On-Call Mobility Assessment Evaluator (MAE) per the contract, plays a crucial role in ensuring individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations. This role also supports independence and the appropriate use of fixed-route public transportation whenever possible. The position is designed for professionals with backgrounds in clinical disciplines, social services, or human services, valuing their strengths in functional assessment, clinical observation, interviewing, advocacy, and structured decision-making to shape equitable mobility outcomes. This position is located at the WMATA Transit Accessibility Center at 300 7th St SW Washington, DC 20024.

Requirements

• Bachelor’s degree in Social Services, Rehabilitation, Healthcare, or a related field.
• 3+ years of professional experience working with individuals with disabilities and/or older adults.
• Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities.
• Experience documenting decisions within regulated or compliance-driven programs.
• Experience with ADA programs, eligibility determination, &/or public benefits.
• Strong interviewing, assessment, and observational skills.
• Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations.
• Ability to administer standardized evaluation tools consistently and accurately.
• Clear written communication for reports and eligibility determination letters.
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organizational and multi-tasking abilities.
• Ability to work independently with limited supervision.
• High standards for confidentiality and data integrity.

Nice To Haves

• Knowledge of public transportation systems preferred.
• OT, PT, or COTA certification or licensure, preferred.
• 5+ years of post-licensure clinical experience, preferred.
• CPR and First Aid certification, preferred.
• Possess a continuously valid US driver’s license, preferred.
• Additional language skills are a plus.

Responsibilities

• Conduct in-person interviews and functional assessments with applicants.
• Review ADA paratransit applications, intake forms, and professional verification materials.
• Determine required functional assessments and evaluate results.
• Apply observations and assessment findings to ADA eligibility determinations.
• Assess applicants’ ability to independently use fixed-route public transportation.
• Make final eligibility determinations in compliance with ADA regulations and contract standards.
• Conduct assessments which may include: Outdoor and indoor physical functional assessments, Cognitive and observational assessments (e.g., FACTS, MMSE).
• Administer standardized tools according to established protocols.
• Produce timely, accurate written eligibility determinations within ADA-mandated timeframes.
• Maintain complete documentation supporting eligibility decisions and appeals.
• Enter and manage applicant data in Client systems (including Trapeze).
• Participate in appeals processes by clearly articulating decision rationale.
• Provide additional written documentation to Clients upon request.
• Partner with MTM leadership and Client teams to identify process improvement opportunities.
• Participate in staff meetings, trainings, and Client collaboration sessions.
• Support community outreach and education initiatives as needed.
• Maintain HIPAA compliance and confidentiality at all times.
• Build rapport with applicants, caregivers, and support staff.
• Communicate respectfully, clearly, and compassionately with diverse populations.
• Maintain a positive, professional presence in all interactions.

Benefits

• Competitive pay that varies based on individual skills, experience, and other relevant factors.
• Total Rewards program
• Career development programs
• Continuous Education Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level