On-Call Transportation Accessibility Specialist

MTM Transit•St. Louis, MO

2d•Onsite

About The Position

As an On-Call Transportation Accessibility Specialist (also known as an On-Call Mobility Assessment Evaluator), you will help ensure individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations, while also supporting independence and appropriate use of fixed-route public transportation whenever possible. This role is intentionally designed to attract professionals from clinical disciplines and social-services or human-services backgrounds. Whether your strengths lie in functional assessment, clinical observation, interviewing, advocacy, or structured decision-making, your work will directly shape equitable mobility outcomes.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Healthcare, or a related field
3+ years of professional experience working with individuals with disabilities and/or older adults
Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities
Experience documenting decisions within regulated or compliance-driven programs
Experience with ADA programs, eligibility determination, &/or public benefits
Strong interviewing, assessment, and observational skills
Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations
Ability to administer standardized evaluation tools consistently and accurately
Clear written communication for reports and eligibility determination letters
Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong organizational and multi-tasking abilities
Ability to work independently with limited supervision
High standards for confidentiality and data privacy

Nice To Haves

Additional language skills are a plus
Knowledge of public transportation systems preferred
OT, PT, or COTA certification or licensure, preferred
5+ years of post-licensure clinical experience, preferred
CPR and First Aid certification, preferred
Possess a continuously valid US driver’s license, preferred

Responsibilities

Conduct in-person interviews and functional assessments with applicants
Review ADA paratransit applications, intake forms, and professional verification materials
Determine required functional assessments and evaluate results
Apply observations and assessment findings to ADA eligibility determinations
Assess applicants’ ability to independently use fixed-route public transportation
Make final eligibility determinations in compliance with ADA regulations and contract standards
Assessments may include: Outdoor and indoor physical functional assessments, Cognitive and observational assessments (e.g., FACTS, MMSE), Standardized tools administered according to established protocols
Produce timely, accurate written eligibility determinations within ADA-mandated timeframes
Maintain complete documentation supporting eligibility decisions and appeals
Enter and manage applicant data in Client systems (including Trapeze)
Participate in appeals processes by clearly articulating decision rationale
Provide additional written documentation to Clients upon request
Partner with MTM leadership and Client teams to identify process improvement opportunities
Participate in staff meetings, trainings, and Client collaboration sessions
Support community outreach and education initiatives as needed
Maintain HIPAA compliance and confidentiality at all times
Build rapport with applicants, caregivers, and support staff
Communicate respectfully, clearly, and compassionately with diverse populations
Maintain a positive, professional presence in all interactions