On Call Support Technician I

THE CAR PARK • Louisville, KY

5d • $17 - $17

About The Position

The Monitor position provides customer service to parking customers by answering incoming calls from local parking locations. The technician assists customers entering and exiting garages and provides general parking information. They assist guests, valets, and monthly parkers with garage entry and exit when a lane help button is pressed; communicate with Field and Ambassador Staff about events, incidents, and equipment issues; monitor camera surveillance and parking systems across area garages and lots; test garage and elevator intercoms; manage garage space counts; and answer questions by phone about ticket fees, on-street parking hours, and events.

Requirements

• High school diploma or greater.
• At least 1 year of experience in customer service, sales, or telemarketing.
• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Punctuality and trustworthiness.
• Ability to multitask.

Nice To Haves

• Typing speed of 30 or more words per minute is recommended.

Responsibilities

• Answer incoming calls from local parking locations and provide customer service to parking customers.
• Assist customers entering and exiting garages and provide general parking information.
• Help guests, valets, and monthly parkers enter and exit garages when a lane help button is pressed.
• Communicate with Field and Ambassador Staff about events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in area parking garages and lots.
• Test garage and elevator intercoms.
• Manage garage space counts.
• Answer questions by phone about ticket fees, on-street parking hours, and events.

Benefits

• 14 days of paid time off (PTO).
• Paid parental leave.
• Volunteer time off (VTO).
• Paid holidays.
• Bereavement benefits.
• Medical, dental, and vision coverage.
• Flexible spending and health spending accounts.
• Short-term disability benefits.
• Critical illness and accident benefits.
• Life insurance.
• Tuition reimbursement.
• 401(k).
• Benefits are available to eligible Team Members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED