On-Call Security

Pyramid Global Hospitality•Boston, MA

3d•Onsite

About The Position

The Security Officer is responsible for the safety and security of guests, employees, and the property at Embassy Suites by Hilton Boston Marlborough. The role supports other departments to help maintain high levels of guest and employee service. The successful candidate is engaging, detail-oriented, professional, courteous, and willing to learn and lead by example. The position carries out the property’s safety policies and procedures, conducts preventive patrols, helps preserve a comfortable and non-threatening environment, and responds to emergencies. It also involves assisting people who may be in danger or need medical attention, protecting guest and employee information, completing and reviewing security reports, supporting compliance with liquor laws, and helping develop and present security-related programs.

Requirements

High school diploma or equivalent.
Two years of Security or Police experience, military or civilian, preferably with exposure to the hotel environment.
Two years of college in a safety, security, or hospitality-related discipline.
Ability to work a flexible schedule, including nights, weekends, and holidays.
High-quality written and oral communication skills.

Nice To Haves

Prior hospitality or purchasing experience.
At least one year of customer service experience.
First Aid/CPR certification, preferably with an instructor rating.

Responsibilities

Carry out the property's and Benchmark's safety policies and procedures while maintaining professionalism and teamwork.
Follow safety procedures to ensure a safe working environment for guests and associates.
Conduct preventive patrols and maintain visible security throughout the premises on a timely schedule to reduce opportunities for crime.
Promote and preserve peace on the premises to provide a comfortable and non-threatening environment for guests and employees.
Assist or seek assistance for people in danger of physical harm or in need of medical attention.
Respond to emergencies according to the property's Emergency Service Procedures.
Protect the security of guest and employee information in written reports and general business operations.
Complete Daily Activity and Incident Reports.
Help ensure compliance with liquor laws.
Assist in developing and presenting security-related programs.
Review and edit written records produced by Security Officers.
Assist in other job classifications as determined necessary by the immediate superior.