On Call Security Officer

Four Seasons•Scottsdale, AZ

7d•Onsite

About The Position

Four Seasons Resort Scottsdale is seeking an On Call Security Officer to help create a safe and secure environment for guests, employees, and the resort community while delivering professional, caring service with attention to detail. The role provides on-call support as needed and helps uphold Four Seasons standards in a welcoming, secure resort environment. The position handles guest and personnel security requests; responds to emergencies and coordinates with responders; supports security office and communications operations; prepares accurate incident documentation and conducts follow-up investigations; and patrols the property to identify and report safety concerns. The schedule is on call, with flexibility to work early mornings, evenings, weekends, and holidays, and open overnight availability is required.

Requirements

High school education or equivalent experience.
1–3 years of experience as a security officer; experience in a luxury hotel or resort environment is preferred.
Ability to speak, read, and write English.
Professional conduct and the ability to remain impartial in all circumstances involving guests and employees.
Valid authorization to work in the United States.
Open overnight availability and flexibility to work early mornings, evenings, weekends, and holidays.

Nice To Haves

Previous position in law enforcement or comparable experience.
Spanish-speaking proficiency.
Previous experience writing or reporting accident documentation reports.
Familiarity with the Microsoft Office suite.
Knowledge of local laws.

Responsibilities

Handle security inquiries and requests from guests and personnel in a timely manner, including key assists, safe assists, lost and found, noise complaints, and animal or critter removal and relocation.
Respond promptly to medical, fire, storm, power outage, criminal activity, hazardous material exposure, civil disorder, bomb threat, death or suicide, and lost-person emergencies.
Initiate the emergency response system and coordinate with appropriate emergency responders and associate officers.
Support office operations, including CCTV cameras, telephones and emergency lines, radio communications, the fire panel, and employee key distribution and control.
Prepare precise and accurate incident reports and logs.
Conduct follow-up investigations, including gathering statements, photographs, and video footage, and communicating findings to the Director of Security and Executive Management team.
Patrol the property for fire, life, and safety concerns.
Conduct periodic safety walks, document and report violations and potential risks, and provide follow-up to appropriate department heads and managers when necessary.
Support high standards for safety.