On-Call Security

Pyramid Global Hospitality•Marlborough, MA

3d•Onsite

About The Position

The Security Officer is responsible for the safety and security of guests, employees, and the property. The role carries out property and Benchmark safety policies and procedures while maintaining professionalism and teamwork, and supports other departments in helping provide high levels of guest and employee service. The position requires a customer-focused, detail-oriented individual who communicates courteously, responds professionally, and is willing to learn and lead by example.

Requirements

High school diploma or equivalent.
Two years of Security or Police experience (military or civilian), preferably with exposure to the hotel environment.
Two years of college in a safety, security, or hospitality-related discipline.
Able to work a flexible schedule, including nights, weekends, and holidays.
High-quality written and oral communication skills.

Nice To Haves

Prior hospitality or purchasing experience.
At least one year of customer service experience.
First Aid/CPR certification, preferably with an instructor rating.

Responsibilities

Carry out the safety policies and procedures of the property and Benchmark while maintaining professionalism and teamwork in accordance with service standards.
Follow safety procedures to ensure a safe working environment for guests and associates.
Conduct preventive patrols on a timely schedule and maintain a visible security presence to reduce opportunities for crime.
Promote and preserve peace on the premises to maintain a comfortable, non-threatening environment for guests and employees.
Aid, or seek aid for, individuals in danger of physical harm or in need of medical attention.
Respond to emergencies as prescribed in the property's Emergency Service Procedures.
Protect guest and employee information in written reports and general business operations.
Complete Daily Activity and Incident Reports.
Help ensure compliance with liquor laws.
Assist in developing and presenting security-related programs.
Review and edit written records produced by Security Officers.
Assist in other job classifications as determined necessary by the immediate superior.