On-Call Security Officer

The Loren Hotel Group•San Antonio, TX

3d•Onsite

About The Position

The Security Officer is responsible for overseeing the safety and security of hotel guests and employees. The role follows safety and security standards and completes incident reports as required. It involves patrolling hotel areas, monitoring security systems and public spaces, responding to concerns and emergencies, and coordinating with emergency services, law enforcement, or hotel leadership when needed. The officer also assists guests professionally and hospitably. The position has no supervisory duties and includes a mix of indoor and outdoor patrol throughout the property.

Requirements

A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Proficiency in basic computer skills.
Ability to remain calm and exercise good judgment in emergency situations.
Ability to stand for long periods and walk moderate distances.
Ability to work a flexible schedule, including weekends and holidays.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.

Nice To Haves

High school diploma or equivalent.
Previous security experience.

Responsibilities

Regularly patrol hotel interior and exterior areas to maintain a safe and secure environment.
Monitor security cameras, entrances, exits, and public areas.
Promptly respond to guest or employee concerns, disturbances, alarms, emergencies, and suspicious activity.
Secure hotel access points, offices, and restricted areas as needed.
Accurately and professionally complete incident and daily activity reports.
Coordinate with emergency services, law enforcement, or hotel leadership when necessary.
Ensure compliance with hotel safety standards, fire regulations, and emergency procedures.
Assist with guest requests in a professional and hospitable manner.