On Call Banquet Server at Watercolor

ST JOE RESORT OPERATIONS LLC•Santa Rosa Beach, FL

2d•Onsite

About The Position

The role of Banquet Server is responsible for supporting all banquet operations, including, but not limited to, setup, service, and breakdown. This role ensures guests receive exceptional, attentive service throughout the event while maintaining the highest standards of hospitality and presentation.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate effectively with guests
Must be at least sixteen years old (18 years old to serve alcoholic beverages)
Exceptional customer service experience
Extensive knowledge of food service & beverage service
Excellent interpersonal and customer service skills
Ability to interact with guests in a pleasant, friendly way
Ability to remain discreet and respect the privacy of guests
Knowledge of special diets to ensure safety of guests when ordering food
Extensive knowledge of food and beverage preparation methods
Basic knowledge of spirits, beer, wine & beverages
Well-organized with ability to take and place food and beverage orders accordingly
Ability to operate point-of-sale (POS) systems
Detail-oriented and thorough
Ability to perform consistent work to the highest standards
Ability to work effectively in a team environment
Ability to multi-task and manage multiple guests at a time

Nice To Haves

One year serving experience in a high-volume facility preferred
Food Handlers Certification (can obtain upon hire)
Alcohol Awareness Certification (can obtain upon hire)

Responsibilities

Prepare all equipment and areas for the event as stated on the BEO (Banquet Event Order)
Ensure all materials needed to match the BEO are on hand
Greet and interact with guests in a friendly and professional way
Maintain composure in a fast-paced environment
Service guests and anticipate their needs during event
Take food and beverage orders
Collect plates and clear the table as guests finish their meals
Respond urgently to any concerns and notify the Banquet Manager
Ensure proper cleaning and sanitation practices are used throughout the event
Break down all equipment
Clean up areas and event space, including but not limited to: sweeping, mopping, wiping surfaces, taking out trash
Prepare for the next event accordingly
All other duties as assigned