On-Call Banquet Server

HRI Hospitality•Richmond, VA

4d•Onsite

About The Position

This role is for an On-Call Banquet Server at a hotel located in the historic Miller & Rhoads building in Richmond, Virginia. The hotel features 250 rooms and extensive event space, blending historic charm with modern amenities. The server will be responsible for providing exceptional service to guests during banquets and events, ensuring a seamless and enjoyable experience for both business and leisure travelers.

Requirements

Ability to stand and walk for extended periods, and lift or carry heavy objects.
Exceptional interpersonal skills and a consistently positive, calm demeanor, even in fast-paced environments.
Ability to obtain required food handler permits and local alcohol service certifications.
Availability to work flexible and varying schedules, including early mornings, nights, weekends, and holidays.

Nice To Haves

Previous experience in upscale dining, catering, or full-service hotels is highly preferred.

Responsibilities

Review Banquet Event Order sheets to understand menu requirements, guest counts, and service styles.
Set up tables with linens, skirting, silverware, glassware, and centerpieces according to venue standards.
Set up and refresh beverage stations, coffee areas, and condiment tables prior to guest arrival.
Greet guests warmly, assist with seating, and provide attentive, friendly service.
Serve plated meals, pour wines, and replenish buffet items and water glasses as needed.
Anticipate guest needs, accommodate dietary restrictions, and promptly resolve any complaints.
Clear plates, silverware, and glassware efficiently in between courses.
Maintain complete knowledge of food safety and responsible alcohol service regulations.
Clear all remaining dishes, linens, and equipment from the function room and return them to the kitchen or stewarding area.
Perform comprehensive cleaning of event and storage areas, assisting with sweeping, vacuuming, and returning the room to its original condition.